Experienced Software Engineer (Hybrid)
About The Position
The Principal Custody Solutions (PCS) Workflow team is hiring a Workflow Software Engineer to join their team! This role builds and supports automation solutions, integrating with databases and APIs, and collaborates closely with delivery and partner teams with a focus on driving measurable improvements in quality and operational efficiency. Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years.
Requirements
- Associate or bachelor's degree (preference in a computer science, technology, engineering or math-related field or equivalent experience) and 3+ years' work experience or equivalent experience
- 2+ years of Hands-on experience in IBM BPM / IBM Business Automation Workflow (BAW) is required.
- Excellent planning, organizational, problem-solving, analytical, decision-making and communication skills
- Proficiency with database applications, knowledge of web programming languages, mainframe systems, and/or distributed systems
Nice To Haves
- Experience with ServiceNow Financial Services Operations and Customer Service Management (ServiceNow FSO and CSM) including FSO core data models, secure extensions, and CSM case management
- Familiarity with Advanced Work Assignment design and tuning, customer engagement, document and content integrations, and Performance Analytics reporting
Responsibilities
- Partner with business stakeholders to gather requirements and lead process and workflow design sessions
- Design, build, and test BPM workflows and automation solutions end to end
- Collaborate with the workflow team and other technical teams to ensure high-quality integrations and reliable solutions
- Monitor and maintain BPM platforms, including performance tuning, upgrades, and defect resolution
- Diagnose and resolve workflow or system issues while providing ongoing technical support
- Create and maintain documentation for workflows, processes, configurations, and standards
Benefits
- Flexible Time Off (FTO)
- Pension Eligible
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
