Software Engineer (Hybrid)

Cisco•San Jose, NC

8h•Hybrid

About The Position

The Cisco GTM IT team is seeking a Software Engineer focused on AI-first innovation to enhance their Professional Services, Customer Success, and Resolve portfolios. This role involves delivering technology-driven outcomes and cultivating a culture of development where AI meets real-world impact. The position is hybrid, requiring two to three days per week at Cisco’s RTP, NC office or San Jose, CA office.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
6+ years of experience as a Salesforce Developer with a strong understanding of Salesforce architecture and best practices
Experience in Salesforce technologies (Apex, LWC, Lightning Component Framework, SOQL) and configuration (workflows, validation rules, process builders, flows)
Experience with Salesforce integration tools and APIs (e.g., REST, SOAP).
Experience with system design, quality engineering and cross-system thinking
Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) processes
Experience with AI development tooling

Nice To Haves

Salesforce Developer Certification (e.g., Salesforce Certified Platform Developer I/II)
Experience with Salesforce Agentforce, Service Cloud, Sales Cloud, or other Salesforce products
Knowledge of JavaScript, HTML, CSS, and other web technologies
Experience with Agile/Scrum methodologies

Responsibilities

Design and develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.
Implement and support Salesforce integrations with other internal and external systems.
Develop and maintain Visualforce, Apex, and Lightning components.
Manage the Salesforce development lifecycle, including testing, deployment, and maintenance of applications.
Collaborate with business partners to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, fast-paced environment.
Provide technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement.
Troubleshoot and resolve issues to ensure the Salesforce solution performs as expected.
Stay updated with new Salesforce features and functionalities and provide recommendations for process improvements.
Develop and maintain technical documentation, including solution design documents, technical specifications, and user guides.
Solve complex technical problems and manage numerous projects independently, collaborating with teams and partners to achieve operational excellence.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Basic life insurance
Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Flexible vacation time off program for exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses for non-sales roles
Performance-based incentive pay for sales roles