Software Engineer - Salesforce Tester

FanDuel • New York City, NY

3d • Hybrid

About The Position

FanDuel is seeking a Software Engineer - Salesforce Tester for its Customer Automations team. The role focuses on ensuring the quality, reliability, and functionality of FanDuel’s Salesforce environment through comprehensive test planning and execution. The position supports quality assurance, functional and performance testing, test-case documentation, and automated testing to improve application quality and stability, reduce testing time, and increase efficiency. The tester will help improve user satisfaction and application performance by identifying and documenting defects, errors, and inconsistencies. Other duties may be assigned to support operational flexibility and evolving business needs.

Requirements

• At least 2 years of exposure and experience with functional and integration testing.
• Bachelor’s degree, preferably in computer science.
• Extensive knowledge of the Salesforce platform, including configuration, customization, and integrations.
• Adept with Service Cloud, including the Salesforce object model, Service Console, Customer Portal and Communities, Case Feed, Knowledge Base, Einstein Bots, and Apex.
• Experience as a tester or in a similar role, including manual test design, test-case and test-matrix creation, and test execution.
• Hands-on experience testing Agentforce agents, including topics, actions, multi-turn conversation behavior, and guardrails, using Agentforce Testing Center or equivalent tools.
• Hands-on experience testing Data Cloud, including data streams, data model objects, identity resolution, and data flow between Data Cloud and Salesforce CRM objects.
• Hands-on experience with Copado Robotic Testing (CRT), including building and maintaining automated test scripts and running them in CI/CD pipelines.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Nice To Haves

• Knowledge of sports.
• Experience working within a heavily regulated industry.

Responsibilities

• Write and execute comprehensive test plans and test cases.
• Perform functional testing of features against acceptance criteria.
• Perform integration and system testing to validate features across the Salesforce platform.
• Provide technical support and troubleshooting for Salesforce applications.
• Maintain test cases, test data, and test results for audits and future reference.
• Collaborate with developers and stakeholders to identify and document defects, errors, and inconsistencies after production releases.
• Identify and address performance bottlenecks.
• Test Agentforce agents, validating topics, actions, multi-turn conversation behavior, and guardrails using Agentforce Testing Center or equivalent tools.
• Test Data Cloud, validating data streams, data model objects, identity resolution, and data flow between Data Cloud and Salesforce CRM objects.
• Build and maintain automated regression test scripts using Copado Robotic Testing (CRT), and run them in CI/CD pipelines.
• Perform other duties as assigned by the Company.

Benefits

• Health plans, including options as low as $0 per paycheck.
• Fertility and family-planning programs.
• Mental-health support.
• Fitness benefits.
• Paid time off and sick leave.
• Annual bonus and long-term incentive opportunities based on performance.
• 401(k) with up to a 5% match.
• Commuter benefits.
• Pet insurance.
• Medical insurance.
• Vision insurance.
• Dental insurance.
• Life insurance.
• Disability insurance.
• Short-term or long-term incentive compensation, potentially including cash bonuses and stock-program participation.
• 14 paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level