Software Engineer - Salesforce Tester
About The Position
FanDuel is seeking a Software Engineer - Salesforce Tester for its Customer Automations team. The role focuses on ensuring the quality, reliability, and functionality of FanDuel’s Salesforce environment through comprehensive test planning and execution. The tester will support quality assurance, functional and performance testing, and test-case documentation, while implementing automated test scripts to reduce testing time and improve efficiency. The position also contributes to user satisfaction and application performance by identifying and documenting defects, errors, and inconsistencies. Employees may also be assigned other duties to support operational flexibility and evolving business needs.
Requirements
- At least 2 years of exposure and experience with functional and integration testing.
- Extensive knowledge of the Salesforce platform, including configuration, customization, and integrations.
- Adept with Service Cloud, including the Salesforce object model, Service Console, Customer Portal and Communities, Case Feed, Knowledge Base, Einstein Bots, and Apex.
- Proven experience as a tester or in a similar role, including manual test design, test-case and test-matrix creation, and test execution.
- Hands-on experience testing Agentforce agents, including topics, actions, multi-turn conversation behavior, and guardrails, using Agentforce Testing Center or equivalent tooling.
- Hands-on experience testing Data Cloud, including data streams, data model objects, identity resolution, and data flow between Data Cloud and Salesforce CRM objects.
- Hands-on experience with Copado Robotic Testing (CRT), including building and maintaining automated test scripts and running them in CI/CD pipelines.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
Nice To Haves
- Bachelor’s degree, preferably in Computer Science.
- Knowledge of sports and/or experience working within a heavily regulated industry.
Responsibilities
- Write and execute comprehensive test plans and test cases.
- Perform functional testing of features against acceptance criteria.
- Perform integration and system testing to validate that features work with the broader Salesforce platform.
- Provide technical support and troubleshoot Salesforce applications.
- Maintain a library of test cases, test data, and test results for auditing and future reference.
- Collaborate with developers and stakeholders to identify and document defects, errors, and inconsistencies after production releases.
- Identify and address performance bottlenecks.
- Test Agentforce agents, validating topics, actions, multi-turn conversation behavior, and guardrails using Agentforce Testing Center or equivalent tooling.
- Test Data Cloud, validating data streams, data model objects, identity resolution, and data flow between Data Cloud and Salesforce CRM objects.
- Build and maintain automated regression test scripts using Copado Robotic Testing (CRT), and run them in CI/CD pipelines.
- Perform other duties as assigned by the Company.
Benefits
- Health plans, including options with low or no paycheck cost.
- Fertility and family-planning programs.
- Mental health support.
- Fitness benefits.
- Paid time off and sick leave.
- Annual bonus and long-term incentive opportunities based on performance.
- 401(k) with up to a 5% match.
- Commuter benefits.
- Pet insurance.
- Medical, vision, and dental insurance.
- Life insurance.
- Disability insurance.
- Potential short-term or long-term incentive compensation, including cash bonuses and stock program participation.
- Paid personal time off.
- 14 paid company holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
