Software Engineer Lead - SRC Retail RTB
About The Position
We are seeking a highly skilled and results-driven Software Engineer Lead to provide technical leadership and operational oversight across a diverse portfolio of enterprise applications. This role is responsible for ensuring application reliability, performance, monitoring, reporting, and continuous delivery while supporting modern cloud-native and microservices-based platforms. The ideal candidate will possess deep expertise in CI/CD pipelines, application support, observability, reporting solutions, infrastructure technologies, and enterprise monitoring tools, with a proven ability to manage complex distributed environments and drive operational excellence. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Requirements
- ServiceNow comprehensive experience and knowledge
- Technology monitoring and alerting knowledge – Dynatrace, Elastic Search, Grafana, etc
- Experience with distributed infrastructure and storage technologies.
- Coding experience, database experience
- Familiarity with SRE
- Bachelors
- 3+ years of relevant / direct industry experience
Nice To Haves
- Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design
- Application Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting
Responsibilities
- Drive continuous improvement through post-incident reviews and preventive actions.
- Define and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
- Lead incident response, troubleshooting, and root cause analysis for production outages.
- Develop runbooks, operational documentation, and recovery procedures.
- Creates and leads the technical design and development of software solutions.
- Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required.
- Facilitates complex problem resolution.
- Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software.
- Applies modern principles, methodologies and tools to advance business initiatives and capabilities.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level
- years of service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
