Software Engineer Lead-Application Support/Payment Processing

PNC•Strongsville, OH

2d•$94,875 - $158,125•Onsite

About The Position

PNC is hiring a Software Engineer Lead for its Lending Payments SRC (Site Reliability Center) Team. The role is based in an office in Pittsburgh, Pennsylvania; Strongsville or Miamisburg, Ohio; Birmingham, Alabama; Farmers Branch, Texas; Denver, Colorado; Jacksonville, Florida; or Phoenix, Arizona. This is an in-office position. The SRC operates 24/7 and may require resolving critical systems issues outside regular hours. The team supports and improves critical payment-processing services and related security controls. It works with application owners, infrastructure teams, cybersecurity, and operational stakeholders to maintain platform stability, remediate risks, manage privileged-account compliance, investigate incidents, and improve services. The work also includes governance related to privileged access management, account discovery, compliance remediation, and secure operational practices in a regulated financial-services environment. The lead creates and guides technical design and software development, proposes solutions for complex business needs, and prepares technical and procedural documentation. The role facilitates complex problem resolution, provides technical guidance, reviews colleagues’ coding, testing, and documentation, and applies modern principles, methodologies, and tools to business initiatives. PNC emphasizes customer focus and effective management of business risks. Employment visa sponsorship and STEM OPT participation are not available for this position.

Requirements

Bachelor’s degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically, at least 3 years of relevant or direct industry experience; the posting notes this is typical for roles at this level.
Demonstrated knowledge, skills, and abilities appropriate to the role.
Ability to work in an in-office position at one of the listed locations.
Ability to support a 24/7 Site Reliability Center operation, which may involve resolving critical systems issues during off-hours.
PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

Application support and production operations experience for enterprise payment or financial systems, or other enterprise critical systems supporting customer activities.
Technical leadership qualities.
Skills in Agile methodology, application software support, application support, cloud computing, code reviews, debugging, DevOps, payments, project management, requirements analysis, software development, system design, and technical design.
Competencies in application delivery processes, application design and architecture, application development tools, application testing, packaged application integration, the system development life cycle, and technical troubleshooting.
Certifications are often desired; no specific certification is required.

Responsibilities

Create and lead the technical design and development of software solutions.
Propose and design software solutions for complex business needs and prepare required technical and procedural documentation.
Facilitate resolution of complex problems.
Provide technical guidance and support to colleagues.
Review software coding, testing, and documentation.
Apply modern principles, methodologies, and tools to advance business initiatives and capabilities.
Support and improve critical payment-processing services and associated security controls.
Partner with application owners, infrastructure teams, cybersecurity, and operational stakeholders to maintain platform stability, remediate risks, manage privileged-account compliance, investigate incidents, and improve services.
Support governance activities involving privileged access management, account discovery, compliance remediation, and secure operational practices.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child/elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.
The role is incentive eligible, with payment based on company, business, and/or individual performance.