Software Engineer III/Senior, Infrastructure Platform

ngrok•San Francisco, CA

About The Position

ngrok is hiring a Software Engineer III or Senior Software Engineer for its Infrastructure Platform team. The team builds and maintains the systems ngrok engineers use to build, deploy, and operate the ngrok platform, including build systems, deployment workflows, infrastructure tooling, service reliability, and developer-experience tools. The role works on systems with production traffic, latency constraints, and reliability requirements, using a stack that includes Go, PostgreSQL, gRPC, Kubernetes, Terraform, Protobuf, nix, and AWS. The position involves improving engineering workflows and internal platform capabilities, automating operational work, strengthening reliability, and contributing to observability and incident response. It also includes mentoring teammates, contributing technical direction, and helping evolve the platform’s architecture and operational maturity. The role is remote for candidates outside the Bay Area and hybrid for candidates within commuting distance of San Francisco. Bay Area employees commute to the office on Tuesdays and Wednesdays. Candidates must be based in the United States and legally authorized to work there permanently without current or future visa sponsorship. Compensation depends on job level, location tier, qualifications, and other factors; the company offers salary and equity.

Requirements

At least 3 years of experience as a software engineer.
Experience building and operating distributed systems in AWS or other cloud environments.
Comfort with a statically typed, compiled language such as Go, Rust, C++, or Java.
Must be based in the United States and authorized to work in the United States on a permanent, ongoing basis without current or future sponsorship.

Nice To Haves

Experience with Go.
Experience with Kubernetes, Terraform, nix, PostgreSQL, Kafka, or gRPC.
Experience with observability platforms such as Datadog or Honeycomb.
Experience with internal developer platforms or builder tooling.
Experience with networking, infrastructure, or security-focused systems.
Interest in developer experience, scalable systems design, and how systems fail, recover, and evolve.

Responsibilities

Build and improve the engineering platform used to develop, test, deploy, and operate ngrok.
Automate operational workflows, improve reliability, and build systems that scale under production load.
Improve developer experience through builder tools, deployment systems, CI/CD infrastructure, and internal abstractions.
Help maintain high uptime and operational excellence by improving observability, reliability, and incident response processes.
Mentor teammates, contribute technical direction, and help evolve platform architecture and operational maturity over time.

Benefits

Company covers full premiums for employee base healthcare, dental, and vision; covers half of dependent premiums.
Mental health and well-being support.
401(k) with 100% match up to 3% of salary and 50% match up to another 2%.
Open, flexible vacation policy.
Up to 16 weeks of parental leave for birth parents and up to 8 weeks for new parents, including birth, adoption, or fostering.
Annual professional development budget for books, courses, conferences, or other development needs.
Annual home office/desk stipend.
Co-working space stipend.
Lunch for employees onsite at the San Francisco office two or more times per week.
Company offsites twice a year.
Bi-annual performance reviews and compensation reviews.