Software Engineer III - Salesforce Loyalty Management

TD•Toronto, ON

9d•Onsite

About The Position

Lead the creation of comprehensive end-to-end detailed solutions for projects and platforms with overall accountability for the technical design and delivery of a specific technical solution based on requirements from stakeholders. Develop and maintain technical solutions, ensuring adherence to engineering and architectural design principles while meeting business requirements. Provide technical expertise with a focus on efficiency, reliability, scalability, and security; includes planning, evaluating, recommending, designing, operationalizing, and supporting solutions in compliance with enterprise and industry standards. Ultimately, providing expert advice and lead in system / application administration, installation, configuration / provisioning, platform planning and design, integration and release / deployment management.

Requirements

Undergraduate degree, Post Graduate degree or Technical Certificate
Strong academic background (e.g., computer science, engineering)
5-7 years relevant experience in IT
4+ years experience designing/operating/supporting Salesforce CRM/Loyalty Management
Expertise building flows and DPE logic within Loyalty Management
Comfortable designing data models and building ER diagrams
Expert APEX coding knowledge… having been an APEX senior developer previously
Proficient in Debugging APEX/Flows/etc. to troubleshoot issues with business logic/data
Expertise with triggers/batches implementation to manage business processes
Proficient in SOQL/SOSL and Data Loader
Expert knowledge of Salesforce Loyalty Mgmt configuration components
Leveraged CI/CD pipelines previously to manage change from development through production
Expertise executing performance testing and optimizations/scaling as needed
Experience with SF Connect integrations with other SF products (Data cloud, Marketing cloud, etc)
Experience delivering large to extra-large size features with multiple partner engagements.
Experience leading end to end design, development and testing of large and extra-large features.
Proficient managing code versions in code repo for multiple feature deliveries across the board.
Expert knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective
Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of research, analysis, design, hardware / software support
Expert knowledge of specific domain or range of engineering frameworks, technology, tools, processes and procedures, as well as organization issues
Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions

Nice To Haves

Prior experience working with Marketing organizations
Experience with Loyalty Management Referral Management package
Hands on experience with Salesforce Customer Data Cloud (CDC/CDP) and Salesforce Marketing Cloud Personalization/Engagement (MCP/MCE)
Knowledge expertise regarding SF licensing, especially those licenses aligned to Loyalty Management
Understands Mulesoft integration techniques
Graduate degree nice to have

Responsibilities

Execute on Engineering strategy as it relates to the introduction of tools and the automation of build, test, release and configure activities across Application, Platform and Infrastructure
Lead the creation of solution options and ultimately a comprehensive end-to-end solution and coordinate relevant stakeholders, as required to support development initiatives; following a "build it, break it, fix it mentality".
Responsible for developing and documenting detailed solution design and act as an application SME through the design and development lifecycle ensuring alignment with Architecture
Simplify and distill business and technical complexity into manageable components to complete design documentation and assist with/review architecture blueprints
Be accountable for complex applications/systems development, programming /coding
Develop functional, technical and user interface designs for an application / system that meets the defined requirements
Consult on development of requirements and specifications and apply functional knowledge of business functions to design optimal software / systems
Review technical deliverables throughout detailed design and development phase to ensure quality adherence and identify gaps or redesign requirements as needed
Conduct code walkthroughs with developers and designers
Identify, recommend, source, negotiate and implement improvements/ solutions to enhance customer experience, availability, and/or reduce cost in support of client needs
Work with Technology partners to define metrics and performance goals for the application
Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
Research/analyze business requirements to evaluate and recommend optimal solutions within business technology architecture
Collect environment requirements for infrastructure implementation by analyzing the current system environment, using technical tools and utilities
Work with Architects to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the project
Contribute to the advancement of the TD engineering practice through strong collaboration, research, analytic, and problem-solving skills
Adhere to enterprise frameworks or methodologies that relate to software engineering activities
Ensure respective programs/ policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Deliver effective and efficient solutions ensuring that the project deliverables are on time, within budget, and adhere to the corporate quality and security standards
Collaboratively engage with relevant stakeholders at all levels, both internal and external, to shift from finding defects to proactively preventing defects
Actively seek and support continuous improvement and automation opportunities within the engineering practice
Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience
Review design documents looking for issues/enhancements that would eliminate complexity and simplify ongoing maintenance
Conduct code reviews to ensure adherence to quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and supporting gating and review sign-offs for solution design
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues
Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Deliver application demos for small to medium size groups that have representation from executives, product owners, business partners, developers, testers, BSAs
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Create compelling direction for a team of professionals across multiple agile pods without micro-managing the pod members
Act as an expert advisor for business partners and BSAs for capturing and clarifying the requirements
Provide thought leadership and/ or industry knowledge for quality engineering best practices and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Mentor who works with junior team members or new team members in a collaborative manner to enhance the skills of the pod and aligns growth to the individual's career development objectives
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Actively mentors and enables team members by sharing knowledge and leveraging engineering best practices.
Support the team by providing guidance and proactively identifying and resolving issues
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally