Software Engineer III - Platform Engineer

JPMorgan Chase & Co. • Wilmington, DE

5d

About The Position

This position focuses on production support and governance for operational excellence. The role involves designing operating models and process controls, participating in audits and compliance activities, and designing dashboards and views. A key aspect is the proficient use of Copilot to improve day-to-day efficiency. The engineer will provide production stability metrics and insights to management and act as a gatekeeper for GBP production processes and standards. This role also requires leading meetings, driving decisions, and coordinating cross-functional stakeholders.

Requirements

• AWS
• Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch
• ServiceNow
• Kafka
• API design/integration and troubleshooting
• Incident, problem, and change management (ITIL-aligned)
• SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)
• Root cause analysis and post-incident governance
• SQL and data analysis for operational reporting
• CI/CD awareness and release governance
• Strong communication, stakeholder management, and documentation skills
• 6+ years of IT troubleshooting, resolution, and maintenance experience.
• Experience with large-scale on-premises and public-cloud environments, preferably AWS.
• Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
• Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform.
• Familiarity with EKS, Kubernetes, Docker, and common networking issues.
• A proactive approach to learning and recommending new technologies

Responsibilities

• Production support, observability, and production governance/management
• Designing operating models and process controls
• Participating in audits and compliance activities
• Designing dashboards and views
• Proficient use of Copilot to improve day-to-day efficiency
• Providing production stability metrics and insights to management
• Acting as a gatekeeper for GBP production processes and standards
• Leading meetings, driving decisions, and coordinating cross-functional stakeholders

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed