Software Engineer III - Platform Engineer

JPMorganChase • Wilmington, NC

5d

About The Position

This position focuses on production support and governance for operational excellence. Key responsibilities include production support, observability, and production governance/management, designing operating models and process controls, participating in audits and compliance activities, designing dashboards and views, and proficiently using Copilot to improve day-to-day efficiency. The role also involves providing production stability metrics and insights to management, acting as a gatekeeper for GBP production processes and standards, and leading meetings, driving decisions, and coordinating cross-functional stakeholders.

Requirements

• 6+ years of IT troubleshooting, resolution, and maintenance experience.
• Experience with large-scale on-premises and public-cloud environments, preferably AWS.
• Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
• Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform.
• Familiarity with EKS, Kubernetes, Docker, and common networking issues.
• A proactive approach to learning and recommending new technologies.
• AWS
• Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch
• ServiceNow
• Kafka
• API design/integration and troubleshooting
• Incident, problem, and change management (ITIL-aligned)
• SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)
• Root cause analysis and post-incident governance
• SQL and data analysis for operational reporting
• CI/CD awareness and release governance
• Strong communication, stakeholder management, and documentation skills

Responsibilities

• Production support, observability, and production governance/management
• Designing operating models and process controls
• Participating in audits and compliance activities
• Designing dashboards and views
• Proficient use of Copilot to improve day-to-day efficiency
• Providing production stability metrics and insights to management
• Acting as a gatekeeper for GBP production processes and standards
• Leading meetings, driving decisions, and coordinating cross-functional stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed