Software Engineer II

Microsoft • Redmond, WA

4d • $102,100 - $219,200

About The Position

The Contact Center AI team builds the conversational AI runtime for intelligent, agentic customer engagement across chat, digital channels, and real-time voice. Its enterprise-grade, highly available service integrates with Azure and a broad ecosystem of first- and third-party products. The team turns advances in foundation models, multimodal systems, and AI agents into production-ready capabilities that help customers resolve complex needs with speed, consistency, and trust.

The team’s charter spans the Microsoft Copilot Studio (MCS) runtime, including agent authoring, orchestration and invocation; secure tool and connector execution; knowledge grounding and retrieval; and a dynamic evaluation system for measuring quality as agents, models, data, and customer behaviors evolve.

As a Software Engineer II, you will design, build, and operate features and services across the agentic stack, delivering production-grade code and well-scoped components. You will own feature delivery end to end with growing independence, partner with senior engineers on design, and develop technical breadth across the stack in an AI-first, agile, fast-paced environment. Microsoft emphasizes a growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.

Requirements

• Bachelor’s degree in Computer Science or a related technical field and at least 2 years of technical engineering experience coding in languages such as C, C++, C#, Java, JavaScript, or Python, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• Master’s degree in Computer Science or a related technical field and at least 3 years of technical engineering experience coding in languages such as C, C++, C#, Java, JavaScript, or Python; or a bachelor’s degree in a related field and at least 5 years of such experience; or equivalent experience.
• Experience with cloud technologies, preferably Azure.
• Hands-on experience with agent frameworks, LLM orchestration, RAG, tool/function calling, and prompt or grounding strategies.
• Experience with or exposure to Microsoft Copilot Studio architecture, conversational platforms, or agent runtimes.
• Real-time voice or speech experience, such as ASR/TTS, speech-to-speech, telephony or media pipelines, or low-latency streaming.
• Familiarity with CRM platforms, contact center systems, and customer data models.
• Experience delivering features end to end in a production cloud service.
• Excellent collaboration and communication skills.

Responsibilities

• Design, implement, and ship reliable, production-grade features across the agentic stack, owning the quality, delivery, and support of components.
• Contribute to Microsoft Copilot Studio runtime capabilities, including agent orchestration, planning, grounding, memory, knowledge sources, connectors, the Tool Gateway, and the control plane.
• Contribute to real-time voice agents, including low-latency speech-to-speech experiences, sub-second turn-taking, barge-in, interruption handling, and human hand-off.
• Build scalable, resilient backend services using event-driven and service mesh patterns, with high-throughput REST and gRPC APIs.
• Participate in the full service lifecycle, including CI/CD, Infrastructure as Code, on-call, and SLA-driven reliability.
• Understand and anticipate customer needs in an evolving business and technology landscape.
• Work directly in the code, support services, understand software behavior in detail, and partner with AI/ML, product management, and design colleagues.
• Participate in design and code reviews.
• Embed fairness, safety, privacy, grounding, and reliability into products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level