Software Engineer II, Forward Deployment

Flock

2d•$90,000 - $130,000•Hybrid

About The Position

As a Software Engineer II, Forward Deployment at Flock Safety, you’ll play a critical role in bringing our technology to life for customers facing complex, real-world challenges. This is a customer facing role. This role exists to bridge the gap between our product and the environments in which it operates—ensuring our solutions are effectively deployed, integrated, and delivering impact from day one. You’ll join our Nova team, which is building a “single pane of glass” for investigators to collect, connect, and act on critical data more efficiently. As demand for this product grows, we’re looking for an engineer who can help scale and accelerate high-quality integrations with customer systems. You’ll work directly with customers to understand their technical environments, design tailored solutions, and drive successful deployments—while also influencing how our product evolves over time.

Requirements

A strong foundation in software engineering, with proficiency in languages like Python, Java, C++, or JavaScript
Experience working with SQL, including writing efficient queries and optimizing performance
Familiarity with RESTful APIs, authentication methods, and request/response structures
Working knowledge of networking fundamentals such as VPNs, firewalls, IP whitelisting, and SSL/TLS
Experience with Git and collaborative development workflows
Exposure to cloud platforms (AWS, Azure, or GCP) and containerization tools like Docker or Kubernetes
Comfort working with common data formats such as JSON, XML, and CSV
Strong problem-solving and analytical thinking skills
Clear communication skills, with the ability to translate technical concepts for non-technical audiences
Experience being customer facing
A willingness to travel (25–50%) and work closely with customers onsite
Ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment.
Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.

Nice To Haves

Experience in data analysis, machine learning, DevOps practices, or prior client-facing/consulting roles.

Responsibilities

Bridge the gap between our product and the environments in which it operates—ensuring our solutions are effectively deployed, integrated, and delivering impact from day one.
Help scale and accelerate high-quality integrations with customer systems.
Work directly with customers to understand their technical environments, design tailored solutions, and drive successful deployments.
Influence how our product evolves over time.
Build a strong foundation across Flock’s platform, the Nova product, and our customer environments.
Ramp on our systems, tools, and deployment processes while forming relationships across engineering and customer-facing teams.
Shadow customer calls and deployments to develop empathy for user needs.
Begin contributing small code changes.
Get hands-on experience with our integration workflows.
Start taking ownership of integrations and customer interactions.
Independently configure and deploy repeatable integrations.
Troubleshoot connectivity and data issues.
Begin leading technical discovery sessions with customers.
Deepen your understanding of how our platform fits into diverse customer environments.
Contribute improvements to documentation and integration processes.
Operate as an independent owner of end-to-end customer integrations.
Lead deployments from discovery through production.
Act as a trusted technical partner to customers, and ensure integrations are stable and scalable.
Contribute to improving our data pipelines.
Identify product gaps based on real-world usage.
Help evolve our internal processes to support continued growth.

Benefits

Flexible PTO
11 company holidays
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision
HSA match
12 weeks of 100% paid parental leave
Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility & Family Benefits: Partnered with Maven, a complete digital health benefit for starting and raising a family.
In 2025, Flock will provide a $50,000 lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Caregiver Support: Partnered with Cariloop to provide our employees with caregiver support
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: Women of Flock, Flock Proud, LEOs and Melanin Motion.
$150 per month to cover the costs of working from home.
$300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
A one-time $750 to help you create your dream office.
Pet Insurance: Partnered with Pumpkin to provide insurance for our employee’s fur babies.