Software Engineer - Data Support

DeepIntent is seeking a candidate with strong knowledge of SQL, basic knowledge of Java and scripting, and excellent analytical and debugging skills for the role of Troubleshooting Analyst. The successful candidate will be responsible for identifying and resolving complex issues in both in-house and customer environments, replicating customer environments and issues, debugging SQL queries, monitoring and debugging ETL jobs, and providing technical action plans for issue resolution. Additionally, the candidate will be expected to identify product bugs and improvements, implement formal processes to support product development, and possess strong communication skills.

• Troubleshoot complex issues discovered in-house as well as in customer environments
• Replicate customer environments/issues on Platform and Data and work to identify the root cause or provide interim workaround as needed
• Ability to debug SQL queries associated with Data pipelines
• Monitoring and debugging ETL job on daily basis
• Provide Technical Action plans to take a customer/product issue from start to resolution
• Capture and document any Data incidents identified on Platform and maintain history for such issues along with resolution
• Identify product bugs and improvements based on customer environments and work to close them
• Ensure implementation/continuous improvement of formal processes to support product development activities
• Good in external and internal communication across stakeholders

• In-depth and strong knowledge on SQL
• Basic knowledge of Java
• Basic scripting knowledge
• Strong analytical skills
• Excellent debugging skills and problem solving
• Comfortable working in EST-IST Timezone
• Troubleshoot complex issues discovered in-house as well as in customer environments
• Replicate customer environments/issues on Platform and Data and work to identify the root cause or provide interim workaround as needed
• Ability to debug SQL queries associated with Data pipelines
• Monitoring and debugging ETL job on daily basis
• Provide Technical Action plans to take a customer/product issue from start to resolution
• Capture and document any Data incidents identified on Platform and maintain history for such issues along with resolution
• Identify product bugs and improvements based on customer environments and work to close them
• Ensure implementation/continuous improvement of formal processes to support product development activities
• Good in external and internal communication across stakeholders

• Inclusive environment where everyone can thrive and feel a sense of belonging
• Equal employment and advancement opportunities
• Recruitment, hiring, and promotion based on qualifications, without regard to race, color, creed, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable laws
• Accommodation for individuals with disabilities or special needs
• Equal access to job assignment, compensation, discipline, benefits, and training