Lead Support Engineer

DeepIntent is a leading healthcare advertising company that believes in the power of advertising technology to improve the lives of patients. They have developed a Healthcare Advertising Platform specifically designed for the healthcare industry, which utilizes patented technology and comprehensive health data to drive higher audience quality and script performance. With a strong presence in the pharmaceutical industry and trusted by healthcare agencies, DeepIntent aims to reach the most relevant healthcare provider and patient audiences across various channels and devices. They are currently seeking a candidate with in-depth knowledge of SQL, basic knowledge of Java and scripting, strong analytical and debugging skills, and the ability to work in the EST Timezone.

• In-depth and strong knowledge on SQL
• Basic knowledge of Java
• Basic scripting knowledge
• Strong analytical skills
• Excellent debugging skills and problem solving
• Able to work in EST Timezone
• Troubleshoot complex issues discovered in-house as well as in customer environments
• Replicate customer environments/issues on Platform and Data and work to identify the root cause or provide interim workaround as needed
• Ability to debug SQL queries associated with Data pipelines
• Monitoring and debugging ETL job on daily basis
• Provide Technical Action plans to take a customer/product issue from start to resolution
• Capture and document any Data incidents identified on Platform and maintain history for such issues along with resolution
• Identify product bugs and improvements based on customer environments and work to close them
• Ensure implementation/continuous improvement of formal processes to support product development activities
• Good in external and internal communication across stakeholders

• In-depth and strong knowledge on SQL
• Basic knowledge of Java
• Basic scripting knowledge
• Strong analytical skills
• Excellent debugging skills and problem solving
• Able to work in EST Timezone
• Troubleshoot complex issues discovered in-house as well as in customer environments
• Replicate customer environments/issues on Platform and Data and work to identify the root cause or provide interim workaround as needed
• Ability to debug SQL queries associated with Data pipelines
• Monitoring and debugging ETL job on daily basis
• Provide Technical Action plans to take a customer/product issue from start to resolution
• Capture and document any Data incidents identified on Platform and maintain history for such issues along with resolution
• Identify product bugs and improvements based on customer environments and work to close them
• Ensure implementation/continuous improvement of formal processes to support product development activities
• Good in external and internal communication across stakeholders

• Competitive salary and compensation package
• Comprehensive health benefits
• Opportunities for advancement and career growth
• Inclusive and diverse work environment
• Equal employment and advancement opportunities
• Accommodation for individuals with disabilities or special needs
• Access to benefits and training
• Commitment to creating an inclusive environment where everyone can thrive
• Equal opportunity employer, regardless of race, color, creed, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable laws.