Software Engineer, Customer Lifecycle
Atoms•Mountain View, CA
•$176,000 - $242,000•Onsite
About The Position
As a Software Engineer on the Otter Customer Lifecycle team, you'll build the platform that every other team at Otter depends on — the core systems that define what a restaurant is in our product, and the services that get merchants from signup to serving orders.
Requirements
- Proficiency in Java or Go, writing production backend services.
- Solid foundation in distributed systems, microservices, and API design (gRPC and/or REST).
- Experience with databases (e.g. PostgreSQL, CockroachDB) and writing performant queries.
- Experience designing data models and core domain objects that other teams build on top of.
- Experience operating services in production, and a collaborative, product-minded approach.
Nice To Haves
- Workflow orchestration (e.g. Temporal, Cadence) or event-driven architectures (Kafka).
- Authentication, authorization, permissions, or entitlements systems.
- Experience with API modernization or migrating services off a legacy stack.
- Marketplace, merchant platform, subscription, or billing systems experience.
- Cloud platforms (Azure, AWS, GCP) and containers (Docker, Kubernetes).
Responsibilities
- Build and own the merchant platform: the core services and data models behind stores, facilities, brands, and the entitlement-driven configuration that determines what each merchant can access.
- Design onboarding services that take a new restaurant from signup to live and serving orders, reliably and without manual intervention.
- Build the backend for self-serve growth — signup, activation, and conversion flows that let restaurants adopt Otter without touching a salesperson.
- Design offboarding and lifecycle cleanup so that when a merchant leaves, the systems behind them shut down cleanly instead of quietly running and costing money.
- Own your services end-to-end: design, build, instrument, debug, and improve reliability and performance.
Benefits
- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
