Software Engineer, Customer Insights
About The Position
The Pantheon Customer Insights Team is looking for a Software Engineer to build the next generation of customer-facing observability features. In this role, you will create backend systems that transform raw observability data from platforms like New Relic, Grafana, and Cloudflare into clear, actionable insights surfaced directly in our product. You'll work on Portfolio Insights, OpenTelemetry exploration, and product analytics capabilities. This is product engineering work; you're building features customers interact with daily, not internal tooling. You will work primarily in Go, with Python and SQL for data work.
Requirements
- 3+ years of experience building production services and features.
- Comfort with ambiguity; you'll be defining what "meaningful insights" means to customers.
- Pragmatic approach to balancing performance, cost, and delivery speed.
- Care about what users see, not just APIs.
- Good collaboration skills to work with product, design, and cross-functional teams.
- Desire to learn observability concepts on the job.
- Experience with BigQuery/SQL and with Python for data work.
- Experience with observability platforms (New Relic, Grafana, Datadog)
- Experience with RESTful APIs and distributed systems.
Nice To Haves
- Go experience is a plus (or similar systems language).
- Comfortable working in React and TypeScript and GraphQL.
Responsibilities
- Build backend systems that transform raw observability data into clear, actionable insights.
- Develop features for Portfolio Insights, OpenTelemetry exploration, and product analytics.
- Create customer-facing observability features.
- Work primarily in Go, with Python and SQL for data work.
Benefits
- Industry competitive compensation and equity plan
- Flexible time off, sick days, and 13 paid holidays
- Comprehensive medical insurance including Health, Dental and Vision
- Paid parental leave (plus fertility, adoption and other family planning benefits)
- In-office workspace (San Francisco & Chicago)
- Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
- Events and activities both team-based and company wide that inspire, educate and cultivate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
