Manager Customer Insights
About The Position
This position is responsible for assisting the Senior Customer Development Manager in managing the prepared business at Sam's Club. This role will leverage syndicated data to conduct market assessments and develop category recommendations regarding assortment, pricing, and merchandising. Other duties include developing and publishing weekly reports for internal and external use, utilizing syndicated data insights for frequent buyer interactions to be recognized as a category expert for the sales team, developing weekly, quarterly, and annual forecasts, and tracking performance and latest projections for the year. The role involves collaborating with sales teams, business units, supply chain, and customer marketing to track performance and communicate changes to the annual plan, conducting deep analytics on new item launches, and partnering with the BU and sales team on key insights. Additionally, the position involves developing and publishing seasonal business trackers, recommending trade efficiency opportunities and pricing initiatives based on trade analytics and market assessment, developing and maintaining Sam's Club JBP planning files for monthly and quarterly updates, and managing and scheduling demos across all prepared categories. This position works closely within a matrix organization with many different functions, including Supply Chain, Customer Team, Demand Planning, Brand Business Units, and the Customer.
Requirements
- Bachelor's degree or equivalent experience
- 4 plus years of relevant experience with: Walmart Retail Link; Syndicated data IRI POS panel data; Category or Customer Management experience with Sam's or Walmart in the CPG industry
- Sales planning tools software
- High proficiency in Excel and other Microsoft office software
- Excellent verbal and written communication skills
- 3 plus trips per year
Responsibilities
- Develop and publish weekly reports for use both internally and externally
- Utilize syndicated data insights in preparation for frequent interface with the buyers to be recognized as a category expert for the sales team
- Develop weekly, quarterly, and annual forecasts and track performance and latest projections for the year
- Collaborate with sales team business units supply chain and customer marketing to track performance and communicate changes to the annual plan
- Conduct deep analytics on new item launches and partner with the BU and sales team on key insights
- Develop and publish seasonal business trackers
- Recommend trade efficiency opportunities and pricing initiatives based on trade analytics and market assessment
- Develop and maintain Sam's Club JBP planning files to be used in monthly and quarterly updates
- Manage and schedule demos across all prepared categories
Benefits
- paid time off
- 401(k) plans
- affordable health, life, dental, vision and prescription drug benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
