Software Engineer, Agent - Financial Services
About The Position
Sierra is a leading platform for customer-facing AI agents, working with major brands to transform customer service and business growth. The company is primarily in-person, based in San Francisco, with expanding offices globally. Sierra is guided by core values: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family. The co-founders have significant experience from companies like Salesforce, Facebook, and Google. The Financial Services team partners with systemically important banks, neobanks, insurers, and other financial institutions to set AI strategies and build modern tools that handle critical customer interactions. The team aims to make the financial industry more accessible, human, and affordable through AI. This role involves designing and delivering production-grade AI agents that are central to Sierra's growth, driving revenue directly. These are not prototypes but scalable systems running in production. The engineer will drive the Agent Development Life Cycle (ADLC), taking ownership from pilot to deployment and iteration. Responsibilities include building, tuning, and evolving AI agents, setting ADLC best practices. The role requires partnering with large enterprises and startups to understand business challenges and build transformative AI agents. Direct customer work will also guide the evolution of Sierra's core platform, involving prototyping new tools and features and collaborating with research, product, and platform teams to shape the future of AI agent development.
Requirements
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
- A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship.
- Comfort working directly with customers to understand their needs and solve real-world problems.
- Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences.
- Genuine interest in Financial Services and improving the end customer experience.
Nice To Haves
- Experience in financial technology, implementations at financial institutions, working inside of these institutions or familiarity with financial services security and compliance requirements (fair lending, PII handling, etc.) are a strong plus.
- Experience building or deploying AI/LLM systems in production
- Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
- Previous roles where you interfaced with customers or led technical projects with external stakeholders
Responsibilities
- Build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth.
- Drive the Agent Development Life Cycle (ADLC), taking complete ownership and autonomy from initial pilot through deployment and continuous iteration.
- Build, tune, and evolve AI agents in production environments, defining the standard for ADLC best practices.
- Work directly with leaders at large enterprises to understand their most pressing business challenges and build AI agents that transform how they operate at scale.
- Partner with cutting-edge startups, embedding AI agents across their entire business stack to drive innovation and efficiency.
- Surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
- Equity plans
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
