Software Development Manager

Chewy • Boston, MA

4d

About The Position

Chewy Vet Care is hiring a Software Development Manager to lead critical engineering teams focused on building and enhancing systems that support veterinary care operations and pet parent experiences. In this role, you will help drive the technology that powers efficient, reliable, and scalable workflows for veterinarians, care teams, and pet parents. You will lead teams responsible for developing modern applications and services that improve operational efficiency, streamline workflows, and support high-quality care experiences. This role sits at the intersection of technology, healthcare, and operations, directly contributing to Chewy’s mission to be the most trusted and convenient destination for pet parents. Come join a team that is redefining what modern veterinary care systems can look like by combining innovation, operational excellence, and a deep commitment to pet health.

Requirements

• BS in Computer Science, Engineering, or a related field, or equivalent practical experience
• 7+ years of experience in software development, including designing and building scalable, distributed systems
• 3+ years of experience leading engineering teams as a people manager
• Demonstrated experience delivering complex, high-impact software systems in a fast-paced environment
• Strong technical depth with the ability to guide architecture and design decisions across multiple systems
• Experience building and operating highly available, scalable systems in cloud environments such as AWS
• Proven ability to partner effectively with cross-functional stakeholders and translate business needs into technical solutions
• Strong communication skills with both technical and non-technical audiences
• Experience working in Agile or Scrum environments and driving execution across multiple teams

Nice To Haves

• Experience in healthcare, veterinary care, pharmacy, or other regulated domains
• Familiarity with modern Java-based ecosystems such as Spring Boot
• Experience with cloud infrastructure and orchestration tools such as AWS and Terraform
• Background in building systems that support operational workflows or internal tools at scale

Responsibilities

• Lead and develop an engineering team (8–10 engineers) responsible for veterinary operations systems and care experiences
• Own the technical and operational delivery of complex workflows that support scheduling, communications, and care operations
• Partner closely with UX, Product, and cross-functional stakeholders to deliver solutions that improve reliability, efficiency, and scalability
• Provide architectural guidance and technical leadership, ensuring systems are designed for high availability, performance, and reliability
• Drive the evolution of next-generation user experiences, focusing on usability and operational efficiency
• Establish and uphold engineering best practices across design, development, testing, and deployment
• Champion Engineering Operational Excellence, including improving development processes, system observability, incident management, and continuous delivery practices
• Build strong partnerships across organizational boundaries, acting as a trusted technical and business leader
• Hire, mentor, and grow engineering talent, fostering a culture of ownership, innovation, and continuous improvement
• Define and track success metrics such as system reliability, throughput, and operational efficiency, ensuring consistent delivery against business goals

Benefits

• Comprehensive medical, dental, vision benefits
• Wellness programs and resources
• 401k
• New hire and annual equity grant
• Annual bonus (for C08+ positions)
• Medical/Rx insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• Hospital indemnity insurance
• Critical illness insurance
• Accident insurance
• Parental leave
• Family services benefits
• Backup dependent care
• Flexible spending accounts
• Telemedicine
• Pet adoption reimbursement
• Employee assistance program
• Discounts including 10% off pet insurance and 20% off at Chewy.com
• Unlimited PTO (subject to manager approval for exempt salary team members)
• Six paid holidays per year
• Paid sick and family leave (in compliance with applicable state and local regulations)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager