Software Development Manager

IDEXX•Westbrook, ME

2d•Hybrid

About The Position

As a Software Development Manager, you will manage all activities for the Zookeepers engineering team within RADIXX Engineering — the infrastructure backbone of RADIXX, owning production stability, security compliance, delivery automation, and AWS infrastructure health across a broad and growing product portfolio. You will be responsible for managing staff, assigning work, monitoring activities, and evaluating performance. You will support the development of team operating policies, procedures, and budget planning. May be responsible for designing and implementing strategic programs across the department. You will lead development of group budget, operating policies and procedures. In this role, you will contribute to development of overall technology department strategy and direction. The ideal candidate will have the ability to work in a hybrid capacity onsite 2x per week or 8x per month.

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent combination of education and experience required
5-7+ years' people management experience in a software engineering environment, with proven leadership skills
Ability to organize, prioritize, and direct work activities across a multi-discipline team (SRE, development, QA, DevOps)
Experience managing dotted-line or matrix reporting relationships
Ability to manage escalated and critical issues calmly and decisively
General knowledge of software engineering operations, including infrastructure, delivery pipelines, and production support environments
Working knowledge of the team's core technology stack: Java, C#, React, and Angular. Not required to be hands-on, but must be able to engage meaningfully with developers and tech leads on design decisions, technical trade-offs, and delivery risk
Strong reasoning, problem-solving, and analytical skills to identify root causes, resolve issues, and recommend improvements
Project management skills with the ability to track capacity, commitments, and delivery metrics across concurrent workstreams
Proficiency in personal computer skills including Microsoft Office and standard engineering collaboration tools

Nice To Haves

Familiarity with AWS infrastructure, security compliance programs, or SRE/platform engineering practices preferred
Awareness of AI/ML trends and tooling as they apply to software engineering, including AI-assisted development, automation opportunities, and responsible adoption within engineering workflows
Excellent stakeholder management and business relationship-building skills; comfortable managing up, sideways, and across product and engineering organizations
Strong verbal and written communication skills, with the ability to translate technical constraints to non-technical stakeholders and vice versa
Ability to push back appropriately, manage expectations proactively, and communicate trade-offs clearly

Responsibilities

Manage all activities of the Zookeepers engineering team, including SRE, Developers, and dotted-line DevOps and QA functions.
Plan and organize work, ensures adequate staffing and resources, and maintain delivery on schedule to sustain production stability and customer satisfaction.
Manage staff, assigning work, monitoring activities, and evaluating performance.
Manages escalated and critical production issues.
Administers employment actions, provides coaching and guidance, and promotes professional development and growth across the team.
Support development of team budget, operating policies, and procedures.
Coordinates work of outside vendors and contractors where applicable.
Triage and prioritize inbound requests from across the organization — security tasks, high-priority defects, AWS infrastructure requests, and compliance asks — ensuring the team remains focused on its core mandate rather than operating as a catch-all for all engineering needs.
Identify and implement strategies and operational efficiencies to enhance engineering reliability, delivery velocity, and internal customer experience.
Align team activities with RADIXX business operations and engineering standards.
Communicate with related departments — Product, Security, Infrastructure, and other engineering sub-teams — to coordinate work and resolve cross-functional issues.
Provide internal customer feedback and leads or participate in teams related to new or ongoing project work.
Lead and contribute to process improvements based on evaluation of existing procedures and business needs.
Utilize data, metrics, and system tools to drive efficiency and maximize reliability.
Identify problems, obstacles, and opportunities and proactively acts to address them.
Promote a culture of continuous improvement and delivery automation.
Prepare reports and other information summarizing team activities, production stability, and delivery outcomes.
Report results to peer groups and senior management.
Prepare analyses as needed to highlight issues and resolve questions.