Software Development Manager

Cambridge Investment Research, Inc.•Phoenix, AZ

5d•$175,000 - $210,000•Hybrid

About The Position

We are seeking a Software Development Manager to lead an engineering team in Phoenix, AZ. This role is responsible for delivering high-quality, scalable CRM solutions that support our enterprise product roadmap and enhance the experience of our financial professionals and clients. As a leader within our Technology organization, you will partner closely with Product Owners, Delivery Coaches, and business stakeholders to ensure timely, efficient delivery of innovative solutions. You will lead, mentor, and develop a team of Salesforce engineers, fostering a high-performing, collaborative environment grounded in Agile principles and continuous improvement. This role plays a critical part in shaping our technical architecture strategy, driving CRM adoption, and aligning engineering efforts with broader business objectives. You will influence both people and technology outcomes, balancing hands-on leadership with strategic vision, while ensuring operational excellence, strong team engagement, and alignment with company standards and goals.

Requirements

People-first technology leader with strong technical acumen, strategic thinking, and leadership to drive execution and long-term innovation.
Experienced coach and mentor, fostering a collaborative, accountable, and growth-oriented team environment while effectively navigating complexity and communicating across all levels.
Thriving in Agile settings, championing transparency, continuous improvement, and the adoption of emerging technologies to evolve architecture and processes.
Proven ability to lead Salesforce teams, build cross-functional relationships, deliver complex projects on time and within budget, and develop talent through thoughtful workforce and succession planning.
Data-driven mindset and clear communication style that ensures alignment and drives meaningful business impact.

Responsibilities

Deliver high-quality software engineering solutions by collaborating with Product Owners, Delivery Coaches, and customers.
Achieve on-time completion of projects aligned with the Enterprise Product Roadmap.
Lead team members within the Technology department by conducting regular performance reviews, developing individual career plans, and overseeing recruitment activities.
Ensure adherence to company policies and technical standards.
Lead Salesforce team members by setting clear objectives, providing ongoing coaching, and facilitating collaboration to drive CRM adoption.
Ensure team alignment with company strategies and foster a culture of continuous improvement.
Enhance team effectiveness by providing cross-training, monitoring morale through regular surveys, and implementing succession plans.
Maintain optimal resource allocation and capacity planning to meet technical and business outcomes within approved budgets.
Resolve escalated issues within established SLAs and establish clear structures for high performing teams.
Communicate critical updates promptly using the cascading communication model.
Collaborate with Technology Leadership, Product Management, and other engineering leaders to drive the vision and evolution of our technical architectural strategy in alignment with the needs of the business and lead the establishment and governance of the architecture road map to support the strategy
Promote Agile principles by coaching teams, leading training sessions, and how-to/firsthand examples for the team.
Foster transparency, collaboration, and empowerment within the engineering organization and Communities of Practice.
Collaborate with peer Software Engineering Leaders, Product Owners, and Technology teams to identify and implement emerging technologies.
Advance team training initiatives that align with the Company’s strategic vision, tracking progress against defined learning objectives.
Represent the department professionally in all company interactions.
Communicate organizational goals and project statuses to all relevant stakeholders, ensuring alignment and shared understanding across teams.