Software Development Manager - Supply Chain ORS

Chewy•Boston, MA

7d•Onsite

About The Position

At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners vets and service providers alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers! Our Opportunity: Chewy is seeking a Software Development Manager to join our Routing Execution team within the Outbound Science and Technology group in Boston, MA. This team is responsible for building and scaling systems that power intelligent order routing; ensuring customers receive their orders quickly, reliably, and cost-effectively. As an engineering leader, you will operate with a strong sense of ownership over both your team and the systems you build. You will lead an engineering group while remaining close to the technology, guiding the building and implementation of scalable, high-performing solutions. You will collaborate across product, science, and operations teams to deliver results that directly impact client happiness and business outcomes. This role requires a balance of technical depth, people leadership, and operational excellence. You will be responsible for developing talent, driving continuous improvement, and fostering a culture of accountability, collaboration, and innovation.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience)
5+ years of professional software development experience
2+ years of experience leading or managing software engineering teams
Strong proficiency in a modern programming language such as Java or Python
Experience designing and building scalable, distributed systems using cloud platforms (e.g., AWS, Azure, GCP)
Strong system design and problem-solving skills, with the ability to evaluate trade-offs and drive pragmatic decisions
Demonstrated ownership of systems or projects, with a track record of delivering results in a fast-paced environment
Proven ability to develop and grow engineers through coaching, mentorship, and feedback
Strong communication and collaboration skills, with the ability to influence both technical and non-technical stakeholders
Ability to balance strategic thinking with hands-on execution

Nice To Haves

Experience building systems at eCommerce scale
Experience with Spring-based microservices
Experience with AWS and cloud-native architectures
Experience in supply chain, logistics, or operations research domains
Experience building distributed, highly available, and high-performance systems

Responsibilities

Own delivery and outcomes for your team, ensuring high-quality, timely execution of projects that improve customer experience and operational efficiency
Lead and develop a team of engineers (5+), providing coaching, feedback, and growth opportunities aligned with individual career goals
Drive technical excellence by guiding system design, making sound architectural decisions, and contributing hands-on when needed
Deliver scalable and reliable systems by applying guidelines in distributed systems, cloud-native development, and modular architecture
Establish and enforce engineering standards across development, testing, deployment, and operational support
Champion operational excellence, including system observability, monitoring, alerting, and continuous performance optimization
Dive deep into technical challenges, partnering with engineers to fix complex issues and ensure long-term solutions
Collaborate cross-functionally with product managers, scientists, and operations collaborators to define requirements and deliver impactful solutions
Earn trust and influence collaborators by communicating clearly, making data-driven decisions, and aligning teams around technical strategy and priorities
Continuously improve team processes and systems, driving efficiency, scalability, and maintainability

Benefits

401k
new hire and annual equity grant
annual bonus
medical/Rx insurance
vision insurance
dental insurance
life insurance
disability insurance
hospital indemnity insurance
critical illness insurance
accident insurance
parental leave
family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
employee assistance program
employee discounts (10% off pet insurance and 20% off at Chewy.com)
unlimited PTO (subject to manager approval)
six paid holidays per year
paid sick and family leave (in compliance with applicable state and local regulations)