Software Development Manager, CBS Monetization

Clio • Vancouver, BC

12d • $176,000 - $264,000 • Hybrid

About The Position

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely, transforming the legal experience for all. The company is seeking a Software Development Manager to join their Engineering team, specifically the Clio Billing System (CBS) team. This team is responsible for building a multi-product, multi-region monetization platform that will enable Clio to rapidly and sustainably expand its product and service offerings. The role involves close partnership with Rev-ops, Sales-ops, CS-ops, Marketing, Finance, and other product teams to define and deliver impactful projects that directly contribute to Clio's revenue goals. Development Managers at Clio are highly technical and hands-on, involved in designing, reviewing, and coding alongside their team. They are expected to support and grow their people, ensure strong execution as a team and leadership group, and build solid technical solutions, fostering a safe and productive environment. This position often requires the manager to wear a technical product manager hat, driving requirement definition across different business units and guiding partners toward pragmatic solutions. The manager will build deep domain knowledge and have ownership over evolving the system. The role is available to candidates local or able to commute to the Burnaby hub, with an expectation to be in the office a minimum of twice per week on two Anchor Days. Clio strives to be both human and high-performing, leveraging artificial intelligence to improve operations while ensuring human review of AI-generated output in recruitment.

Requirements

• Demonstrated success in people leadership in software development, particularly with large scale SaaS products
• A strong background in hands-on software development
• Proven ability to align a wide group of people with varying needs on pragmatic solutions
• History of successfully building clarity and understanding for non-technical stakeholders through written and verbal communication
• Diverse base of knowledge that allows you to help your team solve complex technical problems
• The ability to describe successful projects you worked on, as well as a collection of lessons learned from failed projects
• Growth mindset when it comes to process improvement and new technologies, especially AI
• Demonstrated ability to hire the best and brightest engineers in a fast-paced job market—and to coach, develop, and retain engineering talent
• Equally energized by both your own technical work as well as contributing to the career growth of your team
• Strong opinions that are weakly held, and foster that same attitude in others
• Belief in providing honest, actionable feedback to your team, and encourage your team to reciprocate
• Devise roadmaps to guide your team, but aren't beholden to them -- you easily adapt to a constantly changing world

Nice To Haves

• A philosophy on what makes for great software development teams
• Experience with Ruby on Rails
• Experience with quoting, subscriptions, and billing systems at scale
• Experience with Stripe Billing (other 3rd party subscription/billing solutions) or Salesforce integration
• Experience with product management or business analysis

Responsibilities

• Partnering with cross-functional stakeholders to understand their challenges, identifying and advocating for pragmatic yet sustainable solutions, crafting a roadmap for your team, and driving those solutions from start to end while coordinating with the impacted parts of the organization
• Continuously evolving the way your team is leveraging AI and applying it at every step of the project and development lifecycle
• Working with your team on designing good technical solutions (teaching, coaching, collaborating, and giving feedback to produce good architecture documents, plans, and code)
• Actively participating as a contributor to projects and the system (requirements, design, implementation, review)
• Crafting effective 1:1s with your direct reports to make sure they are supported in their career growth and development goals
• Growing and strengthening Clio’s engineering team by actively participating in interviewing and hiring

Benefits

• Competitive, equitable salary
• Top-tier health benefits
• Dental insurance
• Vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week
• Flexible time off policy, with an encouraged 20 days off per year
• $2000 annual counseling benefit
• RRSP matching
• RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees