Software Development Manager, Advertising Support Products and Services

Amazon • New York, NY

55d • Onsite

About The Position

Amazon Advertising's Support Products & Services (SP&S) team is building the AI-powered future of advertiser support at massive scale. We're not just answering questions — our AI agents execute multi-step agentic workflows, automate the majority of common customer support use cases, and are featured prominently in the Amazon Advertising console, serving millions of advertisers worldwide.

As a Software Development Manager, you will lead a team of engineers in New York building products at the intersection of generative AI and customer experience — from AI agents that resolve advertiser cases autonomously, to intelligent tools that eliminate thousands of hours of manual work across campaign management, creative operations, and advertiser communications. You'll own your team's technical vision and roadmap, partner directly with scientists and product managers in a cross-functional organization, and drive engineering investments that meaningfully reduce operational costs at scale.

This is a role for a builder who wants to shape how AI transforms customer service at Amazon's scale — leading a team of SDEs, setting technical direction, and delivering products that directly impact advertiser success and business efficiency.

Requirements

• 3+ years of engineering team management experience
• 7+ years of engineering experience
• 8+ years of leading the definition and development of multi tier web services experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams

Nice To Haves

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Responsibilities

• Lead and grow a team of SDEs building AI-powered customer support products for Amazon Advertising
• Own your team's technical vision, roadmap, and architecture — driving the 1–2 year strategy for how your systems evolve to meet advertiser needs
• Design and deliver generative AI solutions using Amazon Bedrock, including agentic workflows that resolve advertiser issues autonomously
• Build intelligent tools that automate manual processes across campaign management, creative operations, and advertiser communications — directly reducing operational costs
• Partner with scientists, product managers, and cross-functional teams to translate business problems into scalable engineering solutions
• Attract, hire, develop, and retain top engineering talent — creating growth plans, coaching engineers, and building a team that delivers independently
• Establish engineering excellence through code quality standards, operational metrics, and audit mechanisms that keep your systems reliable at scale
• Drive cross-team collaboration to integrate your products into the broader Amazon Advertising ecosystem
• Champion a culture of innovation, psychological safety, and inclusion where engineers at all levels contribute ideas and challenge assumptions

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed