Software Development Engineer

CVS Health•Scottsdale, AZ

3d•$72,100 - $144,200

About The Position

The Technical Domain Officer (TDO) serves as the senior operational leader for the stability, reliability, operational readiness, and support maturity of an assigned application domain. The role provides technical leadership across production support, incident management, problem resolution, monitoring, operational governance, and continuous service improvement. Working with Application Development, Infrastructure, Database, Cloud, Security, Product, Business, and other teams, the TDO helps ensure production issues are diagnosed and resolved quickly, operational risks are managed proactively, and support teams have the tools, knowledge, and processes needed to deliver reliable services.

Requirements

3–5 years of work experience.
Working knowledge of problem-solving and decision-making skills.

Nice To Haves

Certified Systems Engineering Professional (CSEP).
AWS Certified DevOps Engineer.
Bachelor's degree, specialized training, or a relevant professional qualification.

Responsibilities

Own the operational health, stability, performance, and supportability of assigned applications and services.
Serve as the senior escalation point for complex production issues and major incidents.
Provide technical leadership and guidance to production support teams.
Maintain knowledge of application architecture, integrations, data flows, infrastructure dependencies, and operational risks.
Drive operational excellence through automation, process improvements, and support maturity initiatives.
Lead investigation and resolution of application, database, interface, and infrastructure issues affecting production services.
Analyze failures involving business-critical applications and data processing, conduct root cause analysis, and implement preventive measures.
Coordinate troubleshooting across business users, developers, DBAs, infrastructure, cloud, security, and vendor teams.
Support major incident response and ensure timely service restoration while meeting operational and SLA commitments.
Lead Operations participation in Root Cause Analysis (RCA) and Post-Incident Reviews (PIR).
Oversee monitoring, alerting, batch processing, file transfers, interfaces, and operational health checks to ensure successful processing and data integrity.
Ensure observability, telemetry, and operational dashboards support effective issue detection and resolution.
Identify trends, recurring issues, and reliability risks, and drive corrective actions to improve system stability.
Validate operational readiness for releases, infrastructure changes, and new technology implementations.
Keep runbooks, support documentation, troubleshooting guides, architecture references, and escalation procedures current and effective.
Drive knowledge transfer, cross-training, and operational readiness across support teams.
Develop and report operational metrics, incident trends, and service performance measures.
Identify automation opportunities to reduce manual effort, improve support efficiency, and enhance customer satisfaction.
Collaborate with Application Development, Infrastructure, Database, Cloud, Security, Architecture, Product, Business, and Managed Service teams.
Act as the primary operational liaison for the assigned domain, coordinating support and helping provide a seamless customer experience across organizational boundaries.