Software Business Analyst I

Terex Corporation•San Diego, CA

7d•Remote

About The Position

The Software Business Analyst I will provide software support to Soft-Pak users and employees by responding to incoming phone calls and emails. This role involves assisting customers with the installation and use of Soft-Pak software, ensuring efficient use of business applications, and aiding with any questions or issues that arise. The analyst will follow departmental procedures for issue control, problem resolution, reporting, and escalation, while communicating with other Soft-Pak staff to ensure prompt and satisfactory customer support. Maintaining and increasing personal knowledge of applicable products and applications through training, documentation, and research is essential, as is achieving departmental performance objectives for service level and customer satisfaction. Participation in company meetings and training sessions is also required. The role includes a minimal travel requirement of 2-5% and participation in an after-hours support rotation once approved by a Supervisor.

Requirements

Bachelor’s Degree or equivalent experience is required.
Excellent Customer Service and communication skills.
Must have a general knowledge of Microsoft Excel.

Nice To Haves

Work experience in the solid (or liquid) waste and recycling industry, or similar, is preferred.
Experience using IBM Query or Crystal Reports or Microsoft Power BI is a plus.

Responsibilities

Provide assistance to customers on the installation and/or use of the Soft-Pak software.
Assist in business application to ensure the most efficient use of the software and aid with any questions or issues that arise.
Use proper departmental procedures for issue control, problem resolution, reporting and issue escalation in accordance with the Support Services Department procedures.
Communicate with other Soft-Pak staff on responding expeditiously to the customer's questions or problems to maintain the highest level of customer satisfaction.
Maintain and increase personal knowledge on applicable products and applications via training, documentation and personal research.
Achieve departmental performance objectives for service level and customer satisfaction.
Participate in company meetings and other training sessions.
Participate in after-hours support rotation once approved by Supervisor.