Business Analyst I

NextEra Energy•Houston, TX

1d•Onsite

About The Position

The Sr. Business Analyst is responsible for processing bills for all customer types, within our North America markets. The ideal candidate would possess the ability to quickly learn new systems and processes, be a self-starter, detail oriented, accountable, analytical, efficient, accurate and be able to multi-task. This role is responsible for the complete, accurate and timely resolution of all day-to-day tasks and escalated issues. Employees in this role conduct complex operational analyses and lead medium to large project teams that support informed decision making within the business unit.

Requirements

High School Grad / GED
Bachelor's or Equivalent Experience
Experience: 3+ years

Nice To Haves

Prior experience in deregulated gas, and electric markets
5 -10 years of experience in billing, operational exception handling and/or project management
Strong knowledge of retail energy third-party billing systems, specifically ERG
Previous leadership capabilities and project management skills
Bachelor's Degree

Responsibilities

Ensure timely, accurate bills are created and sent to residential and commercial customers of commodity and value-added products
Provide billing support for gas deregulated markets serving large commercial customers in multiple states/provinces across the US
Review, investigate and follow-up independently on complex operational service requests, issue trackers and emails related to customer correspondence inquiries in a timely, detailed and thorough manner
Work independently to process tasks, investigate and resolve exceptions within target service level agreements (SLA's) Areas
Check, export/import, verify and reconcile the accuracy of the files/reports downloaded from and to the LDCs. Depending on the LDCs, these files may include any or all the following: daily consumption, invoices/bills, accepts, rejects, payments, adjustments and invoice settlements
Review and investigate bills with exceptions making sure their issues are resolved no later than the maximum allowable business days for bills to be returned (bill window). Communicate with LDCs when necessary
Reconcile usages/bills received from the LDC against known parameters and ensure their accuracy
Ensure that the monitoring and exception reports are run daily so that issues can be investigated and resolved quickly. This includes the missing consumption report, rejected usage, rejected bills, missing responses, unbilled adjustment reports and reconciliation reports
Work with vendors and internal teams via phone, conference call and email to investigate and resolve issues
Rely on knowledge, training and judgment to plan and accomplish goals, while working under general supervision
Utilize reporting, performance metrics to manage risk and ensure tasks are completed within SLA
Work closely with Supervisors and Managers to meet goals, review exceptions and take appropriate actions
Troubleshoot and perform root cause analysis to resolve issues and escalate as needed
Reconciliation of correspondence in case of discrepancies and preparation of reports as needed
Identify gaps and help to execute process improvements
Participate in special projects, internal/external audit requests, regulatory/utility requests and other duties as assigned
This position can be cross trained to support other teams within Operations
Conducts analyses and prepares reports that provide operational and/or technical support to business operations
Conducts quantitative and qualitative research to support medium to large special projects
Assists with process design and modification for continuous business improvement
Performs other job-related duties as assigned