Software Asset Management Specialist, Commercial Applications

WSP•Montreal, QC

8d•CA$89,200 - CA$130,800•Hybrid

About The Position

Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every day. In this role, you will support the end-to-end lifecycle of WSP’s commercial applications portfolio, with a focus on licensing compliance, governance, cost optimization, reporting, and continuous improvement across collaboration, productivity, and utility software. The role focuses on commercial off-the-shelf applications across Collaboration, Productivity, and Utilities categories, including examples such as Zoom, Slack, Cisco Webex, Miro, Adobe Acrobat, Google Workspace, Smartsheet, Grammarly, WinZip / 7-Zip, TeamViewer, Notepad++, and Snagit. This is a national opportunity posted across Canada, supporting stakeholders across multiple regions while helping WSP maintain consistent software asset management practices worldwide.

Requirements

A strong grasp of commercial licensing models, including subscription vs perpetual, per-user vs per-device, and vendor agreements such as Adobe VIP / ETLA.
5+ years in an ITIL-aligned operational role in Software Asset Management or a similar function, ideally with a COTS / desktop software focus.
Hands-on experience with discovery, software metering, and reconciling deployments against entitlements using tools such as Snow License Manager.
A clear understanding of the ITIL framework and the ability to apply its principles within an IT service management environment; ITIL qualification as standard.
Working knowledge of application deployment and inventory in Microsoft Intune and SCCM / Configuration Manager.
Solid knowledge and experience of ServiceNow.
Experience working to, and exceeding, Service Level Agreements.
A process-orientated mindset with a methodical, planned approach to achieving goals, strong organisational skills and attention to detail.
Excellent analytical and communication skills, both verbal and written, with the ability to build effective working relationships and influence stakeholders within a global environment.
Comfort with ambiguity, the ability to thrive on change, and advocacy for the IT organisation both internally and externally.
Enthusiasm and dedication to drive continual improvement and change.

Nice To Haves

SAM / ITAM certifications, such as IAITAM CSAM / CHAMP, and familiarity with ISO/IEC 19770.
Direct experience managing major COTS vendor estates globally.
Exposure to working with vendor management and procurement teams on a global scale.
Bachelor’s degree in Information Technology or a related field.

Responsibilities

Maintain an accurate inventory and CMDB record in ServiceNow of all COTS software assets and entitlements, reconciled against SnowLM discovery / metering and Intune deployment data.
Continuously monitor and reconcile COTS deployments against vendor agreements to ensure license compliance and maintain a single source of truth.
Capture and store all purchase-related information, including license entitlements, proof of purchase, license keys and activation details, throughout each asset’s lifecycle.
Support vendor audits and license reviews, including Adobe and Microsoft, responding to inquiries and effective license position requests.
Support audit, compliance and regulatory activity by providing the reporting required to meet audit and regulatory requirements.
Process COTS software requests through the defined SAM lifecycle in ServiceNow, ensuring timely ordering and delivery to meet service levels, especially for onboarding and business productivity.
Support software installation activities and coordinate deployment, reassignment and removal with the Microsoft Intune / SCCM and On-Site Support teams, supplying the information needed for timely, accurate software delivery.
Oversee the COTS lifecycle from request and procurement through deployment to harvest and retirement.
Support reclaims and re-harvest unused or under-utilised COTS licenses using the toolsets provided.
Collaborate with Vendor Management and Procurement teams regarding COTS software contracts, renewals and volume discounts.
Support the review of maintenance renewals.
Provide inputs to and maintain the COTS software renewals calendar.
Identify cost-saving opportunities by optimising licenses, including license sharing, usage optimisation and reallocation across the Collaboration, Productivity and Utilities portfolio.
Support demand forecasting and budgeting by analysing historical spending and usage data, providing the necessary inputs into financial and budgetary processes.
Provide regular reports and metrics on software usage, compliance status and vendor performance to upper management, and mature these into dashboards that deliver actionable insight.
Document internal policies and procedures to ensure adherence to SAM best practice, aligned to ISO/IEC 19770.
Respond to escalations and licensing queries from stakeholders, providing a high level of customer service.
Through operational metrics analysis, highlight gaps and issues, ensuring they are addressed in alignment with ITSM practices.
Raise process and operating-procedure improvements to ITSM Practices, and provide feedback and input as required.
Support transitional activities as operations are internalised, and share knowledge with the team as required.