Software Applications Specialist

Washington County, Oregon•Hillsboro, OR

About The Position

The District Attorney’s Office is seeking a collaborative, customer-focused Software Applications Specialist to serve as a technology and operational resource for legal and administrative teams. This hands-on role is part of an internal team providing support in the office and in courtrooms. The specialist troubleshoots software and hardware, provides training, and helps ensure office technology works when needed. Strong communication and a helpful attitude are valued alongside technical expertise.

Requirements

One year of college-level coursework in computer science or a closely related field, and three years of experience providing computer hardware and software support; applicable certifications may substitute for education and experience requirements, which may vary by department.
Knowledge of network and computer hardware and software applications, networking essentials, peripheral equipment, data processing terminology and methodology, computer database retrieval capabilities, modern office procedures, and effective customer-service practices.
Ability to identify and coordinate resolution of computer software and operational problems; operate computer systems and software; maintain network and computer software; train staff; build cooperative working relationships with people from diverse backgrounds; and communicate effectively orally and in writing.
Some positions may require passing a criminal background check.

Responsibilities

Provide hands-on technology support in the office and in courtrooms.
Troubleshoot software, hardware, and operational problems and coordinate their resolution.
Maintain network and computer software and operate computer systems and applications.
Train staff in the use of computer system applications.
Explain technical solutions in user-friendly language and patiently assist users with technical issues.
Establish and maintain cooperative working relationships with coworkers, members of the public, and vendors.
Communicate effectively orally and in writing.