Softline Merchandising Specialist

Goodwill Industries of Houston•Houston, TX

About The Position

The Softline Merchandising Specialist works in Goodwill Houston’s Donated Goods Program, processing donated soft-line merchandise such as clothing and linens. The role sorts donations into sellable and outlet items, inspects items for quality, prices merchandise using GWH guidelines, and hangs and organizes approved goods by department, category, and size. The specialist processes donations in the backroom so merchandise is ready for the sales floor and helps ensure efficient, cost-effective stewardship of donations to support Goodwill Houston’s mission and profitability. The position also provides customer service, assists with receiving and recording donations, loading and unloading merchandise, maintaining production supplies, floor recovery, security and safety, and janitorial work. The specialist follows organizational policies, procedures, safety regulations, and guiding principles, while maintaining a professional attitude and a clean, safe, organized work area. Duties may change or include other assignments from management.

Requirements

High school diploma or equivalent preferred.
Excellent customer service skills.
Ability to communicate and interact well with a variety of personality types.
Ability to work a flexible schedule.
Reliable transportation.
Ability to continuously stand and walk for the duration of a shift.
Ability to frequently push and pull.
Ability to occasionally bend, stoop, crawl, kneel, reach above shoulders, and climb a ladder.
Ability to lift up to 40 pounds.
Ability to multitask, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.

Nice To Haves

Retail sales experience.

Responsibilities

Sort soft goods, including clothing and linens, according to GWH guidelines to maximize production.
Price merchandise using current GWH baseline pricing guidelines.
Stay informed about industry trends, merchandising, and competitive pricing.
Inspect items to ensure they meet GWH quality standards.
Hang approved sorted goods on appropriate hangers.
Organize hung goods by size within each department.
Work quickly to meet required GWH production standards.
Provide excellent customer service, greet customers, and answer basic questions about store operations and merchandise.
Help keep production supplies available.
Assist with loading and unloading merchandise as needed.
Receive and record donations as needed.
Assist with sorting donations according to GWH guidelines as assigned.
Assist with the security and safety of GWH associates and property.
Assist with floor recovery as needed.
Perform necessary janitorial work.
Perform other duties assigned by management.
Follow GWH policies and procedures, loss prevention and safety regulations, guiding principles, and applicable local, state, and federal laws.
Maintain a neat, clean, and safe work area, keeping aisles and pathways to fire exits clear.
Maintain punctuality, dependable attendance, and an appropriate appearance.