Softline Merchandising Specialist

Goodwill Industries of Houston•La Porte, TX

15h

About The Position

The Soft Lines Merchandising Specialist works in Goodwill Houston’s Donated Goods Program, sorting donated soft goods such as clothing and linens and preparing sellable merchandise for the sales floor. The role separates sellable, unsellable, and high-value items; examines donations against quality guidelines; hangs, organizes, and prices approved merchandise; and identifies items for eCommerce processing. The specialist handles donations efficiently and cost-effectively to support profitability and Goodwill Houston’s mission of connecting people to opportunities through education, training, and employment. The position also supports product rotation, sales floor recovery, customer service, donation intake, housekeeping, and workplace safety. It requires working effectively in a fast-paced, team-oriented environment and following Goodwill Houston policies, procedures, safety regulations, and applicable laws.

Requirements

Ability to communicate effectively and interact well with individuals who have diverse personalities and communication styles.
Excellent customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Ability to stand, twist, bend, squat, reach, kneel, push, and pull.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.
Ability to stand for extended periods.

Nice To Haves

High school diploma or equivalent.
Retail sales experience.

Responsibilities

Sort soft goods donations, including clothing and linens, according to Goodwill Houston quality guidelines.
Examine items to ensure they meet quality standards and separate sellable, unsellable, and high-value merchandise.
Hang approved merchandise on appropriate hangers and arrange items in size order by department.
Price soft goods using current baseline pricing guidelines and tagging equipment.
Identify items designated for eCommerce and give them to the manager on duty for processing.
Stay current with market trends, merchandising, and competitive pricing.
Use designated personal protective equipment while on duty.
Maintain a clean and organized workstation and request production supplies from management when needed.
Assist with product rotation and sales floor recovery.
Greet customers and answer basic questions about store operations and merchandise.
Unload donations from donor vehicles, use the donation tablet accurately, and assist donors as needed.
Assist with loading and unloading equipment as needed.
Perform housekeeping and janitorial duties and keep assigned areas safe and clutter-free.
Help maintain the safety and security of associates, customers, and company property.
Report work incidents and injuries immediately.
Follow Goodwill Houston policies and procedures, loss prevention and safety regulations, guiding principles, and applicable laws.
Maintain punctuality, dependability, confidentiality, and a professional appearance and attitude.
Complete other duties as assigned by management.