Softline Merchandising Specialist

Goodwill Industries of Houston•Sealy, TX

About The Position

The Soft Lines Merchandising Specialist works in Goodwill Houston’s Donated Goods Program and reports to the Store Manager. The role processes soft goods donations—including clothing and linens—in the backroom so merchandise is ready for the sales floor. The specialist separates sellable, unsellable, and high-value items; examines goods against quality standards; hangs and organizes approved merchandise by department, category, and size; and prices items according to current guidelines. The position supports efficient, cost-effective donation handling to maximize profitability and advance Goodwill Houston’s mission. The specialist also contributes to customer service, donation intake, sales-floor recovery, housekeeping, and workplace safety. The work requires flexibility, dependability, effective collaboration, and adherence to Goodwill Houston policies and applicable laws. The position involves standing for extended periods, varied physical movements, lifting and moving items, moderate indoor noise, and periodic exposure to outdoor temperatures.

Requirements

Ability to communicate effectively and interact well with people who have diverse personalities and communication styles.
Excellent customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Ability to stand, twist, bend, squat, reach, kneel, push, and pull.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.
Ability to stand for extended periods.

Nice To Haves

High school diploma or equivalent preferred.
Retail sales experience preferred.

Responsibilities

Sort soft goods donations, including clothing and linens, according to Goodwill Houston quality guidelines.
Examine items to confirm that they meet quality standards and separate sellable, unsellable, and high-value goods.
Hang approved merchandise on appropriate hangers and arrange it in size order by department.
Price soft goods according to current baseline pricing guidelines and use tagging equipment to attach price points.
Identify items designated for eCommerce and provide them to the manager on duty for processing.
Use designated personal protective equipment while on duty.
Keep the workstation clean and organized before, during, and after the shift, and request production supplies from management when needed.
Assist with product rotation and sales-floor recovery to maintain a Full, Fresh, and Friendly shopping environment.
Greet customers and assist with basic questions about store operations and merchandise.
Help unload donations from donor vehicles, use the donation tablet accurately, and assist donors as needed.
Assist with loading and unloading equipment as needed.
Perform housekeeping and janitorial duties in assigned areas, keeping spaces clean, safe, and free of clutter.
Help maintain the safety and security of associates, customers, and company property.
Report work incidents and injuries immediately.
Follow Goodwill Houston policies and procedures, loss-prevention and safety regulations, guiding principles, and applicable local, state, and federal laws.
Maintain punctuality, dependability, a professional appearance, confidentiality, and a friendly, cooperative attitude.
Complete other duties as assigned by management.