Social Worker - COR

Chapters Health•Orlando, FL

12d

About The Position

The Social Worker (SW) provides and coordinates a wide range of social services, including psychosocial support for patients and their families. The role supports patients across hospice, palliative care, and home health settings, collaborating with patients, families, clinicians, and community providers to address social, emotional, and practical needs. The position requires travel to off-site locations and the ability to access patients’ homes and care facilities. Depending on location and assignment, duties may also include bereavement counseling and volunteer coordination. Employment is contingent on consent to post-offer drug and/or alcohol testing and ongoing compliance with the Drug-Free Workplace Policy. Employees providing services for Florida affiliates must be cleared through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and maintain ongoing eligibility.

Requirements

A Master’s degree or above in Social Work from a CSWE-accredited program. Exceptions are listed for certain employees hired before 2009 or before April 21, 2019; a bachelor’s degree may be considered depending on geographic area. Home Health requires an MSW.
Employees working in Georgia must have a current Georgia LCSW.
At least one year of experience, including a social work or counseling internship, in a healthcare or hospital setting.
Working knowledge of concepts and practices relating to both adult and pediatric patients, including death and dying in hospice and serious illness in palliative care.
Previous experience working with an EMR/EHR system.
Experience with children, family, and group modalities.
Ability to manage multiple priorities and effectively handle the emotional stress of the workload.
Ability to remain calm and professional, troubleshoot, and intervene in patient or family crisis situations.
Ability to demonstrate high ethical standards regarding the hospice mission, confidentiality, sensitivity, and flexibility.
Excellent verbal and written communication and interpersonal skills.
Ability to work in a team environment and intervene appropriately.
Valid driver’s license and automobile insurance in accordance with company policy.
Ability to travel to off-site locations and physically access homes, hospitals, clinics, nursing homes, and assisted living facilities, including navigating stairs, narrow spaces, and settings without air conditioning.

Responsibilities

Perform and document psychosocial assessments.
Empower patients and families to work with resource providers and make decisions on their own behalf.
Help clinical staff understand family dynamics and significant social and emotional factors related to health problems, and develop nonjudgmental plans to address them.
Maintain timely, complete, accurate, legible, and clear documentation of goals and interventions.
Consult and collaborate with other professionals to promote quality care and continuity of patient and family care.
Participate in the development of individualized Plans of Care and in Case Conferences for Home Health assignments.
Observe clinical symptoms, responses to treatment, and emotional status, and report pertinent changes to appropriate staff.
Anticipate barriers to pain and symptom management, identify differences between curative and palliative care goals, and provide appropriate education.
Respect patients’ wishes and stated goals when planning and providing care.
Share responsibility with clinicians and volunteers for providing hospice patients and families with psychosocial support, advance directive information, Plan of Care development, and other social services as needed.
Attend and participate in Interdisciplinary Group (IDG) meetings; assist with developing and updating Plans of Care; explain social services and bereavement aspects of care; and provide the team with goals and interventions for patient and family care.
Evaluate bereavement needs, make condolence calls, assess risk, and coordinate the Plan of Care with Bereavement staff.
Assist the palliative care team and/or facilitate patient-family meetings for goal setting and advance care planning.
Provide emotional support to patients and families facing serious illness.
Coordinate educational and outreach services related to the social services and palliative care interface.
Act as a liaison among outpatient and inpatient palliative care teams, discharge planning and social service departments, and community hospice, home care agencies, long-term care facilities, and other community services.
For applicable Florida Keys and North Florida assignments, evaluate bereavement needs of survivors; provide grief guidance; facilitate bereavement and holiday support groups; and potentially attend memorial services.
For applicable Florida Keys and North Florida assignments, maintain bereavement documentation and recruit, screen, train, assign, supervise, and evaluate volunteers.
For applicable Florida Keys and North Florida assignments, develop and support volunteer programs, newsletters, in-services, recognition activities, special events, committees, and task forces; maintain volunteer records; and provide feedback at IDG meetings while serving as a liaison between team members and volunteers.
Represent the company professionally; comply with applicable laws, regulations, policies, procedures, and standard practices; and observe health, safety, security, and confidentiality requirements.
Use resources responsibly; participate in community and professional organizations, performance improvement, quality assessment, research, and educational activities; develop professional knowledge and electronic media skills; and share expertise with coworkers.
Complete the competency requirements for the position and perform other duties as assigned.