Social Worker - Experience in Geriatric Care Preferred - Austin, TX

UnitedHealth Group•Austin, TX

10h•Hybrid

About The Position

WellMed, part of the Optum family of businesses, is seeking a CareCoach Connect Social Worker to join their team in Austin, TX. This role is integral to Optum's vision of making healthcare better for everyone, providing clinicians with the resources, data, and support of a global organization. The CareCoach Connect Social Worker will assess, plan, coordinate, and oversee services for patients with complex, catastrophic, Social Determinants of Health, and/or psychosocial issues. The position ensures compliance with state and federal health plan requirements, Medicare guidelines, and standards. The social worker acts as a liaison, coordinating and collaborating care with physicians, family, and other providers, while advocating for patients and placing them at the center of care delivery. The Social Worker will interact and engage with others as an interdisciplinary team member.

Requirements

Bachelor of Social Work with 3+ years of experience beyond the required years of experience
Current BLS certification or must obtain certification within 30 days of employment hire date
3+ years of social work experience in a health care environment
Proficient in MS Office Suite to include Word, Excel, Notes, Outlook, and other departmental specific programs/applications
Proven excellent oral and written communications skills
Proven solid organizational skills
Proven ability to prioritize, plan, and handle multiple tasks/demands simultaneously
Reliable transportation for daily travel to various locations as assigned
Valid drivers license within the state of work
Ability to travel up to 80% around the Austin, Texas area to meet with members in their homes, the hospital or in a long-term care setting

Nice To Haves

Masters of Social Work with licensure (LMSW or LCSW or LBSW)
Experience working with geriatric and behavioral and mental health patient populations
Long Term Care experience
Knowledge of disease management, managed care, medical terminology, referral process, claims, and CPT coding
Bilingual (English/Spanish) language proficiency

Responsibilities

Performs comprehensive evaluations and documents findings in a concise/comprehensive manner that is compliant with documentation standards for the Center for Medicare and Medicaid Services (CMS)
Performs patient assessments telephonically, virtually, or in the patient’s home as needed
Understands and plans to assure services provided work within the boundaries of the patient’s plan eligibility.
Coordinates identified patient’s needs utilizing federal, state, and local community resources, as available
Coordinates with external and internal teams to minimize obstacles and increase in patient and provider satisfaction
Actively participates in staff and Interdisciplinary Team (IDT) meetings
Adheres to organizational and departmental policies and procedures
Maintains a high level of professionalism and adheres to the WellMed Core Values
Assumes responsibility for personal and professional development
Ensures licensure, certifications, and annual training are maintained and compliant
Maintains knowledge of current health plan benefits
Conducts advanced care discussions with patients and their families and properly documents their wishes in the electronic medical record
Exhibits professionalism and is courteous with all patients, physicians and co-workers.
Follows CareCoach Connect providers’ orders regarding the scope and frequency of services needed based on acuity and patient/family needs
Maintains a patient case load, daily visits and point of care documentation levels as per standards
Documents in the electronic health record progress toward established goals as per standards
Performs other duties as assigned