Social Worker - MSW Required

Chapters Health•Orlando, FL

About The Position

The Social Worker (SW) provides and coordinates a wide range of social services, including psychosocial support to patients and their families, at homes and facilities in East Kissimmee. The role supports patients and families across hospice, home health, and palliative care settings, collaborating with clinical staff and community providers to promote quality and continuity of care. The position requires travel to off-site locations and the ability to access homes and healthcare facilities, including environments with stairs, narrow spaces, or no air conditioning. Depending on the care setting, the Social Worker participates in care planning and case conferences, supports patients and families facing serious illness or end-of-life care, helps address psychosocial and emotional concerns, and coordinates with interdisciplinary teams and community services. Employees in Florida Keys and North Florida (3A) may also perform bereavement counseling and volunteer coordination duties. The compensation range is $55,232.15–$86,300.24. Employment is contingent on consent to drug and/or alcohol testing following a conditional offer, and ongoing compliance with the Drug-Free Workplace Policy. Employees providing services for Florida affiliates must also meet the applicable Florida Care Provider Background Screening Clearinghouse eligibility requirements following a conditional offer and on an ongoing basis.

Requirements

Master’s degree or above in Social Work from a CSWE-accredited program. The posting notes grandfathering exceptions for social workers hired before 2009 with degrees in other fields and for social workers hired before April 21, 2019 with BSW degrees. A bachelor’s degree may be considered depending on geographic area; Home Health requires an MSW.
Employees working in Georgia must hold a current Georgia LMSW or LCSW.
At least one year of experience, including a social work or counseling internship, in a healthcare or hospital setting.
Familiarity and working knowledge of concepts and practices relating to adult and pediatric patients in hospice (death and dying) and palliative care (serious illness).
Previous experience working with an EMR/EHR system.
Experience with children, family, and group modalities.
Ability to manage multiple priorities and effectively handle the emotional stress of the workload.
Ability to remain calm and professional, troubleshoot, and intervene in patient or family crisis situations.
Ability to demonstrate high ethical standards regarding the hospice mission, confidentiality, sensitivity, and flexibility.
Excellent verbal and written communication and interpersonal skills.
Ability to work in a team environment and intervene appropriately.
Valid driver’s license and automobile insurance per company policy.
Ability to travel to off-site locations.
Ability to physically access homes, hospitals, clinics, nursing homes, and assisted living facilities, including navigating stairs, narrow spaces, and locations without air conditioning.
Satisfactorily complete the competency requirements for the position.
Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy.
For employees performing services for Florida affiliates, meet Florida Care Provider Background Screening Clearinghouse eligibility requirements after a conditional offer and maintain ongoing eligibility.

Responsibilities

Perform and document psychosocial assessments.
Empower patients and families to work with resource providers and make decisions on their own behalf.
Help clinical staff understand family dynamics and social and emotional factors related to health problems, and develop nonjudgmental approaches to address issues.
Maintain timely, complete, accurate, legible, and clear documentation of goals and interventions.
Consult and collaborate with other professionals to promote quality and continuity of patient and family care.
Perform other duties as assigned.
For home health, participate in developing individualized Plans of Care and in Case Conferences.
For home health, observe clinical symptoms, response to treatment, and emotional status, and report pertinent changes to appropriate staff.
For home health, anticipate barriers to pain and symptom management, identify differences between curative and palliative care goals, and provide appropriate education.
Respect patients’ wishes and stated goals when planning and providing care.
For hospice, share responsibility with clinicians and volunteers for patient and family care, including psychosocial support, advance directive information, Plan of Care development, and other social services according to need.
For hospice, attend and participate in Interdisciplinary Group (IDG) meetings; assist with developing and updating Plans of Care; explain social services and bereavement aspects of care; and provide the team with patient and family care goals and interventions.
For hospice, evaluate bereavement needs, make condolence calls, assess risk, and coordinate Plans of Care with Bereavement staff.
For palliative care, assist the palliative care team or facilitate patient-family meetings for goal setting and advance care planning.
Provide emotional support to patients and families facing serious illness.
Coordinate educational and outreach services related to the social services–palliative care interface.
Serve as a liaison among outpatient and inpatient palliative care teams, discharge planning and social service departments, community hospice, home care agencies, long-term care facilities, and other community services.
For Florida Keys and North Florida (3A), evaluate bereavement care needs for survivors in accordance with company policy; provide grief guidance and support; facilitate bereavement and holiday support groups for children and adults; and potentially attend memorial services.
For Florida Keys and North Florida (3A), maintain accurate and timely bereavement documentation covering goals, evaluation, plans, and interventions.
For Florida Keys and North Florida (3A), recruit, screen, train, assign, supervise, and evaluate volunteers in patient/family care, social services, bereavement, events, administrative support, and other roles.
For Florida Keys and North Florida (3A), help develop and implement volunteer programs, communications, in-services, support programs, and recognition activities; participate in volunteer-related events, committees, and task forces; and maintain current volunteer records.
For Florida Keys and North Florida (3A), participate in IDG meetings, provide feedback about patients and families, and serve as a liaison between team members and volunteers.
Represent the company professionally and comply with applicable government regulations, company policies, procedures, and standard practices.
Observe company health, safety, and security practices; protect confidentiality; and use resources responsibly.
Participate in community and professional organizations, performance improvement activities, research and educational activities, and ongoing professional development; improve electronic media skills and share expertise with coworkers.