Social Worker (Program Coordinator)-Military to VA

Veterans Health Administration•Sioux Falls, SD

About The Position

The Military to VA (M2VA) Program Coordinator is the facility lead responsible for coordinating, overseeing, and delivering transition and care management services for Post-9/11 Service Members and Veterans. The position provides leadership and administrative oversight for program planning, implementation, operations, and evaluation, while ensuring compliance with Veterans Health Administration policy and developing local systems to identify and track eligible individuals. The coordinator serves as the program’s primary point of contact and lead case manager when appropriate. The role coordinates preventive mental and physical health evaluations, manages referrals and access to care, screens for case management needs, and helps connect Veterans and their families with VA, government, and community services. The coordinator also sets and evaluates program performance standards, monitors documentation and policy compliance, responds to inquiries and action items, and maintains collaborative relationships with military, VA, and community partners. This is a GS-12 position. The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Ad hoc emergency telework may be authorized; this is not a virtual position. Community outreach visits require driving a vehicle.

Requirements

Master’s degree in social work from a school fully accredited by the Council on Social Work Education; a doctoral degree cannot substitute for the master’s degree.
Licensed or certified by a state to independently practice social work at the master’s degree level.
One year of experience equivalent to GS-11, demonstrating advanced practice skills, judgment, and progressively greater professional competency.
Licensed or certified at the advanced practice level and able to provide supervision for licensure.
Knowledge of program coordination and administration, including consultation, negotiation, and monitoring.
Knowledge and ability to write program policies, procedures, and/or practice guidelines.
Ability to supervise multidisciplinary staff assigned to the program.
Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program areas.
Ability to provide training, orientation, and guidance within clinical practice.
Proficiency in spoken and written English.
U.S. citizenship; non-citizens may be appointed only when qualified citizens cannot be recruited in accordance with VA policy.
Current state-issued driver’s license; community outreach visits require the ability to drive a vehicle.
Must pass a pre-employment physical examination and background/security investigation, complete onboarding and application requirements, and participate in the seasonal influenza vaccination program.
Must serve a one- or two-year trial period, during which continued employment is evaluated.

Nice To Haves

Five years of social work experience is preferred.
Program management experience is preferred.
Certification or other post-master’s degree training from a nationally recognized professional organization or university, including a defined curriculum or course of study and internship, or equivalent supervised professional experience.

Responsibilities

Lead, coordinate, and provide administrative oversight for M2VA program planning, implementation, operations, and evaluation.
Follow VHA policy and develop local systems to identify and track eligible Post-9/11 Service Members and Veterans using relevant VA, DoD, and community sources and systems.
Respond to Congressional inquiries and VISN and VA Central Office action items as requested.
Coordinate preventive mental and physical health evaluations for program participants at the facility and outlying Community-based Outpatient Clinics.
Monitor referral procedures among VA medical centers, military treatment facilities, and community hospitals to support appropriate, timely transfers.
Manage military treatment facility referrals and other identified Post-9/11 Service Members and Veterans in the catchment area.
Ensure appropriate Veteran registration for clinical, administrative, and outcome purposes, and collaborate with Enrollment and Eligibility staff to support access to care.
Establish performance and outcome standards for the facility TCM Program, and evaluate and document program effectiveness in alignment with medical center, VISN, and VA Central Office goals.
Serve as the M2VA Program point of contact and assume technical, administrative, and clinical responsibility for program management.
Coordinate and facilitate timely access to healthcare and supportive services, serving as lead case manager when appropriate.
Ensure all Post-9/11 Service Members and Veterans are screened for case management needs and refer those requiring case management to the Complex Care Referral Team for assignment of a Lead Coordinator, particularly those who are severely injured or ill.
Manage, coordinate, and advocate for individual and family treatment and other needed services.
Refer Veterans to appropriate organizations and community or government resources for services not available through the VHA facility, including housing, personal care, and transportation resources.
Review monthly CMTRA updates for compliance with clinically determined contact plans.
Advocate for Post-9/11 Service Members and Veterans to obtain services and benefits in a timely manner and consistent with VA customer-service goals.
Maintain collaborative relationships with Vet Centers, VBA, military treatment facilities, Veteran Service Organizations, and community agencies.
Monitor policies and procedures for compliance with Joint Commission, CARF, and other accreditation and regulatory standards as needed.
Perform other duties and special assignments as needed, including assignments to other areas as determined by the supervisor or ICC Director in consultation with the Social Work Executive.