About The Position

This role is responsible for bio-psychosocial assessments, patient education, evaluation, referrals to appropriate community resources, and supportive and crisis interventions. The Social Worker uses knowledge of Ochsner and community-based services to coordinate and implement complex discharge plans, and collaborates with the multidisciplinary team to evaluate and respond to patient and caregiver needs, including emotional, social, cultural, and spiritual needs related to adapting to a medical condition. Communication includes verbal updates and maintaining the medical record. Clinical social work within the agency may be practiced only under the supervision of an LCSW employed by Ochsner Health System. The role includes conducting patient assessment interviews, providing referrals, coordinating discharge plans, identifying resources for patients and families, and maintaining patient records. The position participates in an on-call rotation and adapts interactions to the needs of each patient population. Other related duties may be assigned.

Requirements

  • Master's degree in Social Work (MSW) from a university accredited by the Council on Social Work Education (CSWE).
  • Certified Social Worker (CSW) verified by the LABSWE or Registered Social Worker (RSW) certificate; must take and pass the licensure exam within six months of employment.
  • Computer skills and dexterity for data entry and retrieval of required job information.
  • Proficiency with Windows-style applications, keyboards, and software packages specific to the role.
  • Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
  • Working knowledge of common disease entities, disorders, and medical terminology to understand patients' and families' acute and ongoing needs.
  • Working knowledge of acute and chronic care medical settings, medical terminology, and the psychosocial and economic effects of illness or trauma on patients and their support systems.
  • Knowledge of health care systems and public programs, including Medicare, Medicaid, Medicare Advantage, and commercial insurance plans.
  • Strong interpersonal skills to work effectively and courteously with patients, families, multidisciplinary team members, departmental peers, and community agency personnel.

Nice To Haves

  • Licensed Master Social Worker (LMSW), verified by the LABSWE; alternatively, must schedule and pass the exam within six months of employment.
  • Two years of experience in a medical setting.

Responsibilities

  • Conduct patient assessment interviews, provide referrals, and coordinate discharge plans.
  • Identify and provide helpful resources to patients and families.
  • Maintain patient records and document and communicate critical information to the medical team.
  • Maintain professional and technical knowledge and required certifications through continuing education and development.
  • Utilize management resources.
  • Participate in an on-call rotation.
  • Adapt behavior and communication to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
  • Perform other related duties as required.
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