Social Worker MSW - Volunteer Coordinator Hospice

Heartland Hospice•Ames, IA

About The Position

Heartland Hospice is seeking a Hospice Social Worker (MSW) – Volunteer Coordinator for a dual role supporting the emotional and psychosocial needs of patients and families while leading the volunteer program. The position provides bedside support as well as behind-the-scenes coordination to help ensure timely, personalized service. It reports directly to the Executive Director or Administrator. The role includes psychosocial assessments, case management, education, counseling, crisis intervention, and follow-up for hospice patients and families. It also addresses long-term care planning, advance directives, cultural and spiritual dynamics, and safe home environments. As Volunteer Coordinator, the employee advocates for volunteer services, coordinates and supervises volunteer activities, assesses and assigns volunteer assistance, conducts training, maintains personnel files, monitors visit documentation and compliance, and serves as a liaison between volunteers and the clinical care team. This is a safety-sensitive position. Employees must meet minimum requirements to be eligible for benefits and, where applicable, state-specific requirements. Heartland Hospice is part of Gentiva, a national provider of hospice, palliative care, home health care, and advanced illness management, with nearly 600 locations across 38 states.

Requirements

Master’s degree in Social Work from a CSWE-accredited institution.
Licensure as required by the state in which the hospice is located.
At least one year of experience in a healthcare and/or hospice setting.
Deep understanding of the psychosocial dynamics of illness, loss, and death.
Compassion and tact when supporting patients and families facing terminal illness.
Ability to provide education, resources, and emotional support during times of high stress.
Comfort supervising others and coordinating multi-person teams, whether volunteer or clinical.
Organization and ability to manage documentation, compliance, and volunteer engagement processes.

Nice To Haves

Three to five years of experience in a healthcare and/or hospice setting.
Hospice-specific experience as a Medical Social Worker.
Experience leading or developing volunteer programs.
Familiarity with EMR documentation systems and CMS regulations.
Previous work supporting interdisciplinary teams or case management.
Cultural competency in supporting diverse populations at end-of-life.

Responsibilities

Perform psychosocial assessments, case management, education, and follow-up for hospice patients and families.
Provide counseling, support, and crisis intervention to individuals and families navigating end-of-life issues.
Address long-term care planning, advance directives, and cultural and spiritual dynamics.
Monitor and ensure a safe home environment for patients.
Advocate for volunteer services and oversee the coordination and supervision of volunteer activities.
Assess requests for volunteer assistance and assign volunteers accordingly.
Conduct volunteer training, maintain personnel files, and monitor visit documentation and compliance.
Serve as the liaison between volunteers and the clinical care team.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program.
Generous paid time off and 7 paid holidays.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
Education support and tuition assistance.
Free continuing education units (CEUs).
Company-paid life and long-term disability insurance.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.