Social Worker MSW - Volunteer Coordinator Hospice

Heartland Hospice•Ames, IA

About The Position

Heartland Hospice is seeking a Hospice Social Worker (MSW) – Volunteer Coordinator for a dual-role position supporting the emotional and psychosocial needs of hospice patients and families while leading the volunteer program. The role provides psychosocial assessments, case management, education, counseling, support, crisis intervention, and follow-up for patients and families navigating end-of-life issues. It also addresses long-term care planning, advance directives, and cultural and spiritual dynamics, and monitors the safety of patients’ home environments. The position oversees volunteer coordination and supervision, including evaluating requests for volunteer assistance, assigning volunteers, conducting training, maintaining personnel files, and monitoring visit documentation and compliance. The coordinator serves as a liaison between volunteers and the clinical care team and reports directly to the Executive Director or Administrator. This is a safety-sensitive position.

Requirements

Master’s degree in Social Work from a CSWE-accredited institution.
Licensure as required by the state in which the hospice is located.
At least one year of experience in a healthcare and/or hospice setting.
Deep understanding of the psychosocial dynamics of illness, loss, and death.
Compassionate and tactful approach when supporting patients and families facing terminal illness.
Ability to provide education, resources, and emotional support during high-stress situations.
Comfort supervising others and coordinating multi-person teams, volunteer or clinical.
Organized approach to documentation, compliance, and volunteer engagement processes.

Nice To Haves

Three to five years of experience in a healthcare and/or hospice setting.
Hospice-specific experience as a Medical Social Worker.
Experience leading or developing volunteer programs.
Familiarity with EMR documentation systems and CMS regulations.
Previous work supporting interdisciplinary teams or case management.
Cultural competency in supporting diverse populations at end of life.

Responsibilities

Perform psychosocial assessments, case management, education, and follow-up for hospice patients and families.
Provide counseling, support, and crisis intervention to individuals and families navigating end-of-life issues.
Address long-term care planning, advance directives, and cultural and spiritual dynamics.
Monitor and ensure a safe home environment for patients.
Advocate for volunteer services and oversee the coordination and supervision of volunteer activities.
Assess requests for volunteer assistance and assign volunteers accordingly.
Conduct volunteer training, maintain personnel files, and monitor visit documentation and compliance.
Serve as the liaison between volunteers and the clinical care team.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and seven paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
Education support and tuition assistance for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.