Social Worker Administrator

The Salvation Army Canada and Bermuda Territory • Toronto, ON

18d • $74,656 - $111,985

About The Position

The Social Worker Administrator role exists to ensure consistent, high-quality delivery of the Pathway of Hope framework across the territory by providing expert guidance, coordination, and oversight. The role supports ministry units through internal consulting, training, and enables mission-driven, outcomes-focused casework services. The Social Worker Administrator role exists to ensure Pathway of Hope programs are delivered consistently, effectively, and in alignment with The Salvation Army’s mission across Canada and Bermuda. The role contributes by providing expert consultation, training, and data support to ministry units, enabling high-quality, outcomes-focused casework services. By coordinating implementation and supporting stakeholders at all organizational levels, the role strengthens program impact, accountability, and service quality for participants.

Requirements

• Master’s level degree in business, social work or health-related discipline is required.
• A professional designation/certification in a specialized area (ex. Licensed Social Worker).
• Minimum of 5 years of experience working in direct client management support services field.
• Demonstrate strong knowledge of provincial and federal poverty‑reduction strategies and their application within social service systems.
• Apply extensive expertise in social services administration and program development through a professional social work lens.
• Navigate complex, multi‑provincial social service environments while building effective relationships with internal teams and external partners.
• Lead change through effective communication, coaching, facilitation, and relationship‑building across diverse stakeholder groups.
• Analyze complex information using advanced critical thinking, problem‑solving, and synthesis to inform sound judgment and decision‑making.
• Plan and execute work independently and collaboratively by setting priorities, organizing resources, and meeting objectives efficiently.
• Communicate effectively by preparing and delivering clear educational materials, presentations, and written documentation.
• Utilize strong technical skills, time management, and influencing abilities to support data‑driven, well-coordinated program outcomes.

Responsibilities

• Provide expert internal consulting and hands‑on support to advance effective Pathway of Hope implementation, change initiatives, and program performance across ministry units and divisions.
• Lead strategic projects and capacity‑building efforts that strengthen staff capability, service quality, and mission‑driven, outcomes‑focused programming.
• Monitor poverty‑reduction trends, service practices, and program data to guide continuous improvement and ensure alignment with national, provincial, and funder requirements.
• Equip stakeholders to plan, deliver, evaluate, and sustain high‑quality programs by strengthening systems, processes, funding approaches, and accountability structures.
• Facilitate collaboration through communities of practice, conferences, workshops, and partnerships that foster shared learning and innovative service delivery.
• Develop and maintain policies, standards, tools, and documentation that promote consistent, evidence‑informed practice and measurable outcomes across Pathway of Hope.
• Train and support service workers by delivering structured learning, coaching, and clinical guidance, while remaining accountable for knowledge transfer and workforce readiness.
• Expand organizational impact by engaging community partners, supporting funding applications, and cultivating innovative resources and partnerships for participants.
• Supervise and mentor staff, students, and volunteers by setting priorities, overseeing workflow, participating in recruitment, and supporting performance and professional development.

Benefits

• Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda.
• Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.
• We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees