Social Work Supervisor - Care Management

The Jewish Board•Staten Island, NY

About The Position

The Social Work Supervisor leads the Care Management team and oversees the day-to-day operation of the program under the supervision of the Director of Care Management. The supervisor provides onsite supervision to Care Coordinators and Case Assistants (Peer Specialists), as well as consulting Nursing and Psychiatric team members. When needed, the supervisor also performs Care Coordinator duties, including coordinating services for an assigned caseload of enrollees. The program is evolving, and additional responsibilities may be added. The role includes administrative and clinical supervision, program compliance and quality oversight, staff training and performance management, billing and census monitoring, admission and discharge participation, community outreach, and service improvement. The supervisor also provides or oversees crisis intervention and coordinates staff coverage for the 24-hour coverage system. The work is office-based with co-workers and members about 70% of the time, and involves engaging members, providers, and other constituents in homes and community settings such as hospitals, clinics, and benefit offices about 30% of the time. Travel is required within New York City, including carrying work equipment weighing up to approximately 10 pounds. The position routinely involves sitting, standing, and traveling to appointments using public and private transportation.

Requirements

Master's degree in Social Work, Nursing, Public Health, Counseling Psychology, Psychology, Psychiatric Rehabilitation, Education, Public Administration, or another related social service or health profession.
At least four years of experience providing case or care management services to people with medical, psychiatric, or cognitive disabilities, or comparable experience.
Experience working in interdisciplinary teams.
Experience providing case management or care coordination in a medical or behavioral health environment.
Experience working with the chronically ill.
Licensure in a related field of practice, such as LCSW, LMSW, or LMHC.
Intermediate computer proficiency.
Ability to read paper and electronic documents and perform significant data entry and record keeping using computer programs.
Manual dexterity and hand-eye coordination for significant data entry and record keeping.
Ability to travel within New York City and carry equipment weighing up to approximately 10 pounds.
Excellent verbal and written communication skills and strong customer service skills.
Ability to maintain statistics using various computer programs.

Nice To Haves

Fluency in a second language such as Spanish, Russian, or Creole.
One year of supervisory experience.

Responsibilities

Provide administrative supervision to program staff and ensure clinical and administrative compliance.
Monitor service provision, referrals, census, and timely monthly billing; use electronic and manual systems to run reports and monitor billing.
Conduct and arrange staff training and development, conduct performance appraisals, and participate in interviewing and hiring staff.
Participate in and oversee admission and discharge processes and decisions.
Develop and improve operations, systems, program effectiveness, census, and quality-impact projects and activities.
Conduct and participate in quality assurance activities, including Continuous Performance Improvement (CPI), consumer satisfaction surveys, chart reviews, and audits.
Implement new initiatives and program improvement activities; monitor and follow up on incidents.
Conduct community outreach, build and maintain relationships with community service providers, and participate in network and coalition meetings.
Participate in and facilitate meetings; schedule and monitor staff attendance and vacation schedules to ensure coverage.
Serve as backup to the Director or Administrative Supervisor and assume operational responsibility in their absence.
Provide individual supervision to program staff and direct services to participants as needed.
Help coordinate care for higher-risk cases; review and co-sign assessments, plans, and other documentation as required.
Plan and participate in program activities and services; facilitate weekly team meetings, briefings, and case conferences.
Ensure quality assessments, risk management, service planning and reviews, and contact and progress notes.
Provide and supervise crisis intervention services, ensure crisis intervention incident reporting, and coordinate staff coverage of the 24-hour coverage system.
As needed, coordinate services for an assigned caseload of enrollees and perform Care Coordinator duties.
Perform other administrative, clinical, and assigned duties.