Social Work Manager - Care Coordination Division - 100%25

University of Iowa•Iowa City, IA

14d•Onsite

About The Position

The University of Iowa Health Care is seeking a Social Work Manager for the Adult Care Coordination Division. The position manages and supervises staff, programs, and activities across adult inpatient, outpatient, and emergency department units and clinics, as well as entitlement programs. It provides consultation on complex mental health assessments, treatments, and consultations involving adolescents, adults, and/or their families, drawing on social casework, consultation, program management and development, supervision, teaching and training, and public education skills. The manager directs Adult Social Work clinical operations, supervises staff and supervisors, oversees staffing and program operations, and supports recruitment, training, performance management, and team productivity. The role oversees medication and healthcare benefits assistance programs, maintains relationships with government agencies and community partners, and develops policies, procedures, workflows, and documentation standards. It collaborates with interdisciplinary teams and clinical leaders, manages the team budget with the Director of Care Coordination - Adult, addresses service and quality issues, and represents Adult Care Coordination Social Work in hospital consultations, program reviews, and strategic planning. The position also supports compliance with CMS, HIPAA, case management, and other regulatory guidelines. This is a regular salaried position in Iowa City, Iowa. The schedule consists of 8-hour shifts, typically between 7:30 a.m. and 4:30 p.m.

Requirements

Master’s degree in Social Work or a related field.
License to practice social work in Iowa.
Minimum 6–8 years of Social Work experience, including inpatient and outpatient behavioral health care settings.
Experience working in an academic healthcare management role.
Excellent written and verbal communication skills.
Strong organizational skills, including the ability to manage multiple projects and meet deadlines.
Demonstrated experience collaborating on multidisciplinary care teams, including the ability to effect change and resolve persistent problems.
Professional job-related experience fostering or promoting a welcoming and respectful work or academic environment for people of all backgrounds and perspectives, or demonstrated ability to do so.

Nice To Haves

Specialized social work certification related to the role, such as Academy of Certified Social Workers (ACSW) certification or another pertinent certification.
Experience with Department of Human Services income maintenance or Social Security programs.
Care coordination experience or case management skills.

Responsibilities

Direct clinical operations of the Adult Social Work team.
Oversee staff work schedules, lead organizational meetings, evaluate patient status, and coordinate treatment activities in response to changing needs.
Provide direct supervision to Adult Social Work Supervisors and Adult Social Work staff.
Recruit, train, and provide ongoing supervision for Adult Social Work team staff.
Participate in staff recruitment, interviews, hiring, work assignments, orientation, and performance supervision in accordance with work rules, regulations, policies, and collective bargaining agreements.
Create and review monthly, annual, and ad hoc reports on team productivity.
Assist supervisors and team leads with developing and implementing staff orientation and training.
Oversee the Patient Medication Assistance Program (PMAP) and Healthcare Benefits Assistance Program (HCBAP).
Serve as a liaison among the Social Security Administration, Disability Determination Services, and Department of Human Services.
Update and educate staff about changes to medical assistance applications, including Medicaid, HCBS Waivers, and Supplemental Security Income.
Review proposed and implemented program and rule changes and identify and report their implications for the hospital and patients.
Develop and maintain policies, procedures, workflows, and documentation standards for the Adult Social Work Team.
Participate in collaborative consultation with interdisciplinary teams and clinical leaders to address systemic challenges in inpatient units and outpatient clinics.
Develop and administer the team budget in conjunction with the Director of Care Coordination - Adult.
Build and maintain positive relationships with community mental health providers, law enforcement, human services agencies, and community resources.
Assist the Social Work Practice Leader with educating the Adult Care Coordination team and hospital staff about changes to Social Work services.
Represent University and Adult Care Coordination leadership interests in resource use, service and productivity demands, process improvement, and quality improvement.
Address customer service issues, implement strategic action plans, and assure quality in service and program delivery.
Provide direction, assignments, feedback, coaching, and counseling to help achieve outcomes.
Represent Adult Care Coordination Social Work to Hospital Administration and participate in consultations, program reviews, and strategic planning.
Serve as a resource to physicians, nurses, peers, and Adult Care Coordination staff on complex cases and issue resolution.
Ensure compliance with and understanding of CMS guidelines, HIPAA, case management, and regulatory guidelines.