Social Work Administrative Assistant

Dialysis Clinic, Inc. • Boston, MA

1d • $24 - $27 • Onsite

About The Position

The Dialysis Social Work Administrative Assistant supports the licensed social worker in providing psychosocial services to patients receiving dialysis treatment. This role assists with care coordination, resource linkage, patient support, and administrative duties to enhance patient well-being and treatment adherence.

Requirements

• High school diploma required.
• Strong communication and interpersonal skills
• Organizational and documentation skills
• Ability to maintain confidentiality (HIPAA compliance)
• Empathy and cultural sensitivity
• Basic knowledge of community resources

Nice To Haves

• Associate’s or Bachelor’s degree in Social Work, Human Services, or related field preferred.
• Prior experience in healthcare, dialysis, or social services preferred.
• Experience working with chronically ill or vulnerable populations is a plus.

Responsibilities

• Assist in providing emotional support to patients adjusting to dialysis treatment (e.g., hemodialysis or peritoneal dialysis).
• Reinforce education on treatment adherence, coping strategies, and lifestyle adjustments.
• Observe and report changes in patient mood, behavior, or psychosocial status to the social worker.
• Help coordinate patient services including transportation, housing, financial assistance, and community resources.
• Assist SW with preparing and distributing a variety of documents and information - monthly psychosocial assessment package, patient contact & insurance updates, welcome package for new patients, information for QAPI meetings, Patient Quality of Life Surveys, updating transplant list, etc.
• Input various patient information in Darwin - patient consents, history, healthcare proxy, etc.
• Review patient Grievance and Complaint binder daily.
• Coordinate and assist SW with Lobby days and quarterly workshops for patients.
• Maintain accurate and timely documentation in patient records per facility policy.
• Assist with scheduling appointments, follow-ups, and patient outreach.
• Help track patient compliance and attendance issues (e.g., missed or shortened treatments).
• Advocate for patient needs under the supervision of the licensed social worker.
• Assist patients with navigating insurance, benefits (Medicare/Medicaid), and financial concerns.
• Work closely with interdisciplinary team members including nurses, dietitians, and physicians.
• Participate in care planning meetings and contribute relevant observations, as needed.

Benefits

• Comprehensive medical, dental and vision benefits
• Life and long-term disability insurance provided at no additional expense to employee
• Paid time off (PTO) including holidays
• Extended Sick Bank (ESB) in addition to PTO – paid time for doctor appointments, sickness or medical leave
• Retirement plans with $.50 of each contributed dollar matched for eligible employees, up to 8 percent
• Employee assistance program
• Wellness program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED