Fall 2026: Social Sharks Community Manager Co-op, Social Media & Online Engagement (July to December)
About The Position
This is a co-op position for Fall 2026, running from July to December. As a Social Sharks Community Manager Co-op, Social Media & Online Engagement, you will be the primary liaison between our brand and our community of customers, followers, and enthusiasts. You will be responsible for nurturing relationships, facilitating discussions, and fostering a positive and supportive environment within our online communities. The ideal candidate will be passionate about our brand, highly communicative, and adept at building and maintaining relationships. This role is part of the SharkNinja Early Edge Experience, designed for early career talent to gain valuable industry exposure in a fast-paced professional environment through meaningful projects and tasks. The program includes professional development, community events, and culminates in an opportunity to showcase contributions to SharkNinja leaders.
Requirements
- Current student in their third year or beyond of a bachelor's program, currently enrolled in a master’s program, or has graduated within the past year
- Must be able to work a full-time, 40-hour-per-week schedule with a minimum of 3 days per week onsite in New York City's Flatiron District
- Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles
- Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically
- Proficiency in social media management and analytics tools
- Creative thinking and problem-solving abilities, with a proactive and results-driven mindset
- Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- Embodies SharkNinja's success drivers: Rarely Satisfied, Progress over Perfection, Details Make the Difference, Winning is a Team Sport, Communicate for Impact
Responsibilities
- Implement a community engagement strategy to grow and nurture our online communities across various platforms, including but not limited to social media, forums, and online groups
- Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing our brand voice and values
- Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy
- Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community
- Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences
- Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of our products or services
- Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies
- Stay informed about industry trends, best practices, and emerging technologies related to community management and social media
Benefits
- medical insurance
- health savings account (HSA) with company contribution
- sick time
- company holidays
- employee product discount
- product testing opportunities
- referral bonuses
- competitive health insurance
- retirement plans
- paid time off
- employee stock purchase options
- wellness programs
- Learning Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
