Fall 2026: Social Sharks Community Manager Co-op, Social Media & Online Engagement (July to December)

SharkNinja•Needham, MA

7d•$27 - $35•Hybrid

About The Position

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions. Powered by the brands Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market. Headquartered in Needham, Massachusetts, the company's products are sold globally. SharkNinja is building an AI-native culture, encouraging experimentation and adoption of new tools to create meaningful consumer impact. This role is part of the SharkNinja Early Edge Experience, designed for early career talent to gain valuable industry exposure in a fast-paced environment. The Community Manager Co-op will serve as the primary liaison between the brand and its community of customers, followers, and enthusiasts, responsible for nurturing relationships, facilitating discussions, and fostering a positive online environment. The ideal candidate is passionate about the brand, highly communicative, and adept at building and maintaining relationships.

Requirements

Current student in their third year or beyond of a bachelor's program, currently enrolled in a master’s program, or has graduated within the past year.
Must be able to work a full-time, 40-hour-per-week schedule with a minimum of 3 days per week onsite in Needham, MA.
Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles.
Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically.
Proficiency in social media management and analytics tools.
Creative thinking and problem-solving abilities, with a proactive and results-driven mindset.
Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Embodies SharkNinja's success drivers: Rarely Satisfied, Progress over Perfection, Details Make the Difference, Winning is a Team Sport, Communicate for Impact.

Responsibilities

Implement a community engagement strategy to grow and nurture online communities across various platforms, including social media, forums, and online groups.
Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing the brand voice and values.
Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy.
Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community.
Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences.
Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of products or services.
Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies.
Stay informed about industry trends, best practices, and emerging technologies related to community management and social media.