Social Services Worker

THE SALVATION ARMY•Moundsville, WV

22h•$15 - $15

About The Position

The Social Services Worker provides assistance to eligible clients with food, lodging, clothing, and financial needs. The role interviews clients to determine eligibility, maintains accurate and confidential client records, coordinates referrals and assistance with community agencies, and ensures compliance with program policies and procedures. The position also supports store customers with donations and purchases, operates and maintains a cash register, answers customer questions, and helps keep store displays clean, orderly, and secure. The position is part-time, up to 28 hours per week, and is located at the Moundsville Service Unit in Moundsville, West Virginia. The hourly salary range is $14.75 to $15.25. Work includes frequent computer and administrative tasks as well as walking, standing, and lifting or moving items over 25 pounds.

Requirements

High school diploma or GED and two years of experience working in a social or public service environment assisting the public, or an equivalent combination of training and experience.
Valid state driver's license.
Ability to read, write, and communicate in English.
Ability to operate a cash register and perform routine mathematical computations and count change.
Ability to meet attendance requirements.
Ability to perform frequent speaking, listening, typing, and viewing of computer screens for extended periods.
Ability to stand, sit, walk, bend, kneel, stoop, crouch, crawl, and climb.
Ability to frequently lift or move items weighing over 25 pounds; lift files; open filing cabinets; and bend or stand on a stool as needed.
Ability to perform frequent walking, standing, kneeling, or squatting, interspersed with shorter periods of sitting or operating a vehicle.

Responsibilities

Greet and interview clients requesting assistance, and determine eligibility according to program guidelines and restrictions.
Record client information, including income, expenses, family details, and work history; assist with applications and copy supporting documents.
Prepare, complete, and process food, clothing, and furniture vouchers for eligible clients, and direct clients to appropriate service locations.
Provide food from the pantry, receive and stock pantry donations, and maintain itemized disbursement and inventory records.
Locate and arrange temporary housing for eligible clients by contacting local lodges, shelters, motels, churches, and other providers.
Process rent and utility assistance for eligible clients and coordinate with utility organizations and landlords.
Arrange transportation assistance for eligible clients with medical or relocation needs, including coordinating with bus lines and personal or community contacts.
Act as a liaison to community agencies to coordinate assistance and maintain professional working relationships.
When assigned, coordinate specific programs, plan arrangements, set up meeting areas, and ensure clients are served effectively.
Prepare and maintain accurate service statistics and monthly reports.
Prepare and file client records promptly, obtain signatures as needed, track active or inactive records, and maintain confidentiality.
Answer telephone calls courteously, provide accurate information about social service operations and services, and assist the public in locating missing persons.
Type and file routine correspondence, documents, lists, and reports for the supervisor or Commanding Officer.
Receive and process incoming mail and prepare accurate, timely deposits of funds received.
Assist store customers with donating, selecting, and purchasing items; answer questions; operate and maintain a cash register; keep displays orderly and clean; and secure store items and the register.