Social Services Worker/ Receptionist

THE SALVATION ARMY•Melbourne, FL

About The Position

This position provides social services assistance to eligible clients seeking food services. The role interviews clients to determine their needs and eligibility, prepares and maintains complete client records, and refers clients to community agencies while maintaining effective working relationships with them. It also provides reception and administrative support by answering and directing telephone calls, receiving and documenting deliveries and donations, greeting and announcing visitors, sorting and distributing mail, and performing clerical work such as typing and filing. The position is part time with benefits and is scheduled for 25 hours per week: Monday 9 a.m.–12 p.m.; Tuesday through Thursday 9 a.m.–4 p.m.; and Friday 9 a.m.–12 p.m. Work is performed in a normal office environment with little or no physical discomfort associated with weather, noise, dust, or dirt.

Requirements

High school diploma or GED.
Two years of experience working in a social or public service environment with experience assisting the public, or an equivalent combination of training and experience providing the necessary knowledge, skills, and abilities.
Knowledge of general office practices and principles.
Ability to build and maintain effective working relationships.
Ability to meet attendance requirements.
Ability to read, write, and communicate in English.

Responsibilities

Greet and interview clients requesting assistance to determine eligibility based on program guidelines.
Prepare, complete, and process food assistance requests and provide eligible clients with food from the pantry.
Receive and stock donated items for the pantry.
Answer telephone calls courteously and tactfully, and transfer calls to the appropriate destination.
Assist with distributing donated breads, pastries, and other items.
Sort and distribute mail, ensuring it reaches the appropriate destination.
Perform clerical work, including typing and filing.
Receive and receipt deliveries and donations.
Refer clients to community agencies and maintain effective working relationships with them.
Greet and announce visitors.