Social Services Worker/ Receptionist (8941)

The Salvation Army•Melbourne, FL

19h

About The Position

This position provides social services assistance to eligible clients seeking food services. The worker interviews clients to determine need and eligibility, prepares complete client records, and refers clients to community agencies while maintaining effective working relationships with those agencies. The role also provides reception and clerical support by answering and directing telephone calls, receiving and receipting deliveries and donations, greeting and announcing visitors, sorting and distributing mail, and performing tasks such as typing and filing. The position is scheduled for 25 hours per week: Monday 9 a.m.–12 p.m., Tuesday through Thursday 9 a.m.–4 p.m., and Friday 9 a.m.–12 p.m.

Requirements

High school diploma or G.E.D.
Two years of experience working in a social or public service environment, including experience assisting the public, or an equivalent combination of training and experience that provides the necessary knowledge, skills, and abilities.
Knowledge of general office practices and principles.
Ability to build and maintain effective working relationships.
Ability to meet attendance requirements.
Ability to read, write, and communicate in English.

Responsibilities

Greet and interview clients requesting assistance to determine eligibility based on program guidelines.
Prepare, complete, and process food assistance requests.
Provide food to clients from the pantry.
Receive and stock donated pantry items.
Answer telephone calls courteously and tactfully, and transfer calls to the appropriate destination.
Assist with distributing donated breads, pastries, and other items.
Sort and distribute mail, ensuring it reaches the appropriate destination.
Perform clerical work such as typing and filing.
Refer clients to community agencies and maintain effective working relationships with them.
Receive and receipt deliveries and donations, and greet and announce visitors.