Social Services Program Supervisor 2026-02662

State of Wyoming•Douglas, WY

About The Position

Social Work Supervisors directly supervise social workers who support families in taking greater responsibility for raising their children and help communities support families. They also oversee social workers working to ensure the safety, well-being, and permanency of children and vulnerable adults. The position is responsible for case management oversight and the development and interpretation of unit policies, procedures, and operations. It ensures that investigations, case management, and public service duties comply with Department of Family Services rules, state and federal requirements, and best practices. The supervisor provides community education, builds relationships with community partners, identifies service gaps, assesses and provides training, and ensures staff remain current with laws, policies, and practice trends. The role also includes personnel decisions, performance appraisals, outcome measurement, and budget monitoring. The position is located in Douglas, Wyoming. All Department of Family Services positions require a background information check, including fingerprinting, through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation.

Requirements

Bachelor's degree, typically in Social Work, or qualifying experience substitution of 4–6 years of progressive work experience in Social Services Programs with knowledge at the level of a Social Services Program Analyst.
Alternatively, 1–2 years of progressive work experience in Social Services Programs with knowledge at the level of a Social Services Program Analyst, together with a bachelor's degree.
Knowledge of agency, department, and statewide rules, regulations, policies, procedures, and Wyoming statutes.
Knowledge and skill in management and supervisory techniques.
Knowledge of needs assessment and community resources and services.
Skills in interviewing, facilitation, mediation, and de-escalation.
Knowledge of child development, including separation, attachment, and bonding of children and families.
Knowledge of the legal system.
Knowledge of Department of Family Services institutions and field services operations, including program goals and objectives.
Successful applicants must complete a background information check, including fingerprinting.

Nice To Haves

Bachelor's degree or higher in social work, counseling, sociology, psychology, criminal justice, or administration of justice, plus at least four years of professional experience in social work, juvenile probation, counseling, and/or correctional rehabilitation.

Responsibilities

Oversee all aspects of case management.
Develop and interpret unit policies, procedures, and operations.
Review and revise operational standards to align with best practices, state and federal requirements, and Department of Family Services policy.
Ensure investigations, case management, and public service duties comply with department rules and regulations and state and federal mandates.
Provide community education on child abuse and neglect, adult protection, department procedures, child welfare practice, and related topics.
Strengthen department and community relationships through outreach and collaboration with community partners.
Network with community partners to identify service gaps and develop needed services.
Assess training needs and develop and provide training to staff and families.
Ensure social services workers use best practices and stay current on changes to laws, rules, policies, and trends.
Interview candidates and make discipline, hiring, and termination decisions.
Conduct performance appraisals.
Identify and collect evaluative data and statistics to measure outcomes related to the safety, permanency, and well-being of children and families.
Monitor and approve expenses to remain within assigned budgets.