Social Services Program Specialist

State of Connecticut • Hartford, CT

1d • Onsite

About The Position

The Connecticut Department of Social Services is recruiting a Social Services Program Specialist in Hartford. The position provides complex functional and technical support for agency and interagency projects and initiatives that support the department’s divisions and services to Connecticut residents. It maintains managerial oversight of the Business Systems team within the Division of Business Systems, which provides business guidance for Eligibility and Enrollment projects and their related systems across the department.

Supported systems and projects include ImpaCT, ahCT, ConneCT, AVS, EMPI, Progressive Web Application, IVR/Benefits Center, Universal Assessment, RLog, Texting, CCSES+, myCT, PHE Unwinding, Scan Optics, and others identified by the department. The position works with IT, business partners, system integrators, and other state agencies, and may coordinate small IT projects without permanent project managers.

The position is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m., on the first shift in Hartford, Connecticut. Incumbents may be required to travel and may be required to possess and retain a valid motor vehicle operator’s license.

Requirements

• Nine years of professional experience in a social services program, determination of client eligibility for public assistance, or technical business support.
• At least one year of the general experience must have been in a supervisory capacity providing IMPACT Eligibility Processing Enterprise Resource Planning business functions.
• Considerable knowledge of IMPACT modules and how they are integrated, and the ability to map business processes.
• Knowledge of programming logic, validation testing, script writing, and software troubleshooting.
• Ability to interpret and apply relevant agency policies and procedures, as well as state and federal laws, statutes, and regulations.
• Knowledge of community organizations and social services agencies.
• Interpersonal, oral and written communication, analytical, problem-solving, presentation, and training skills.
• Ability to plan, organize, and coordinate complex business processes; handle multiple projects; gather and communicate technical information to appropriate sources; and use Enterprise Resource Planning systems.
• Supervisory ability.
• Incumbents may be required to travel.
• Incumbents may be required to possess and retain a valid Motor Vehicle Operator’s license.

Responsibilities

• Oversee and validate systems operational procedures, schedules, and results reporting.
• Assist with incident investigations, project planning, and status updates.
• Participate in the Change Request process from initiation through implementation, including approval from the Change Control Board.
• Participate in project Business System Design sessions.
• Lead test team activities, including developing test plans, validating results, tracking defects, and implementing correction plans.
• Validate that requirements traceability matrices are developed, maintained, and completed.
• Perform application security management.
• Monitor and escalate project IT concerns to DSS management.
• Help IT developers interpret business requirements as technical requirements.
• Develop, review, and monitor operational procedures.
• Participate in Technical Detail Design sessions to ensure they are complete, accurate, and validated against the Business System Design.
• Assist with application help desk support for user systems.
• Work closely with IT, business partners, system integrators, and other state agencies.
• Coordinate small IT projects that do not have permanent project managers.
• Coordinate and disseminate communications to DSS and business partners concerning DSS application systems.
• Participate in release management and Change Control Board functions to ensure technical updates are planned, scheduled, and implemented in a timely manner.
• Participate in the Information Technology Systems Project Management Office and project tracking groups.
• Perform related duties as required.

Benefits

• Professional growth and paid professional development opportunities.
• Healthy work-life balance.
• The State of Connecticut is an eligible Public Service Loan Forgiveness employer; qualifying employees may be eligible for student loan forgiveness after 10 years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed